Hotel Milam, Michelin Key winner
About Hotel Milam, Michelin Key winner
Elegant Accommodations Hotel Milam in Tulum offers a 5-star experience with adults-only access. Guests enjoy spa facilities, a swimming pool with stunning views, sun terrace, and lush gardens. Modern Amenities The hotel features a restaurant, bar, fitness room, hot tub, and free WiFi. Additional services include private check-in and check-out, paid shuttle, lounge, and concierge. Dining Experience The modern restaurant serves Mediterranean, Mexican, seafood, local, international, and Latin American cuisines. Breakfast is American, lunch, and dinner are available, with vegetarian and vegan options. Prime Location Located 23 mi from Tulum International Airport, Hotel Milam is near attractions such as Tulum Archaeological Site (4.3 mi) and Xel Ha (12 mi). Guests appreciate the attentive staff and luxurious surroundings. License Number(s): 011-025-000704/2026
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- In-room safe
Reviews
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Location was good Breakfast should be included after paying this much money to stay there.
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Todo me encantó
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Alexia was the Best Host ever and Fernando! They really went above and beyond to make my stay magical! I’m a solo traveler and they ensure my safety every step of the way! This will be my home away from home whenever I visit Tulum 10/10!
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Beautiful boutique hotel. Friendly staff. Private spots available. Great place to stay. Nothing.
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beautiful
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Everything Bugs
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The villa was incredible. The service was extraordinary from the ladies at the front desk to the restaurant staff. My family and I had an amazing time
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Concierge services
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It was gorgeous!! The pool was incredible and the jacuzzis were amazing for night time. The sun hits the pool perfectly. The food was 10/10 so good. The best part was the service. Truly a 5 star hotel service. Anything you need, you can WhatsApp them at any time and they answer right away. The property was super clean and also the beds are the most comfortable beds. The air conditioning was strong which is what I like.
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There was not much we liked about the hotel. The staff on the reception desk were OK. The staff in the restaurant were also OK. We left early. The hotel is off a highway in the middle of nowhere (not in a romantic way). The "instagrammable" outdoor shared areas are a bit abandoned, dated and dirty. When you enter your room with a pool inside, you are hit with the damp, cold smell of stagnant air because the room has no ventilation which is bizarre for a room with a pool in it. This means the whole glass panel window in the room is steamed up so you can't actually see the plants on the other side. The shower is outdoors which people may or may not like. The shower door is not locked so technically anyone can climb into your room through the shower. We had a ghecko as a guest in our room that took a swim in our pool for most of the night. The internet went down due to a storm. The grounds of the hotel are compact and small. Whilst the restaurant staff were nice, the food itself felt like it could give you food poisoning in 10 minutes. The salmon tasted extremely fishy. The lamb was served almost raw and I don't know how old it was. Upon seeing me leave it, the waiter did offer to cook it more. All the factors together (damp room and unsafe food) meant that we decided to depart the hotel early after just one night. Tulum is generally nothing like the hipster paradise it is advertised to be, it is run down with graffiti and crumbling buildings everywhere. It felt too dangerous to leave the hotel in the evening to walk down the highway to the local "restaurants" so we did not. We came across only one couple in the hotel, they looked like they were there for the instagram pictures. Unfortunately any hotel that we feel we have to leave after just one night receives a 1/10 rating.
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Unique rooms, good food, large pool, privacy, attentive staff. Pools in the rooms give off chlorine smell that can’t be mitigated. Outdoor Pool was always full debris and needed some maintenance. Pool cleaners came every day but just stood around in one spot and chatted with each other for bout an hour and left, hardly touched the pool multiple days they were there, definitely need a better cleaning crew.
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I saw a few huge 8 legged friends in the room but overall it was a nice stay
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I don’t like it I love it
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staff really slow at breakfast, hotel has much potential but does not make use of it, restaurant closes early
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The room was too cold
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The hot water in the shower ran out after 2-3 minutes. They fixed the boiler but the water only lasted 7-8 minutes.
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The power went out a few times but still was a great experience.
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The room was spectacular
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The grounds are absolutely beautiful and very well kept. It felt like an Oasis. The staff is top tier as well.
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The property sit beautifully in a jungle like experience. We loved how the pool ran from the from of the property all the way to the back. The staff was super friendly and very responsive to any and all of our request and needs. We absolutely loved how responsive the messages were from the front desk staff starting way before our trip all the way after our stay. During our stay we did not have any issues to bring up.
