Moxy Tulum
About Moxy Tulum
Comfortable Accommodations Moxy Tulum in Tulum offers family rooms with balconies, private bathrooms, air-conditioning, and free WiFi. Each room includes a work desk, TV, and free toiletries. Exceptional Facilities Guests can enjoy a rooftop swimming pool, fitness center, sun terrace, restaurant, and bar. Additional amenities include a games room, yoga classes, film nights, and cycling. Dining Experience The modern restaurant serves international cuisine with vegetarian and vegan options for lunch and dinner. Themed dinner nights enhance the dining experience. Prime Location Located 25 mi from Tulum International Airport, the hotel is near attractions such as Parque Nacional Tulum (1.2 mi) and Tulum Archaeological Site (2.7 mi). License Number(s): 09043590
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Self-service laundry
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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It is completely new, modern, shick design, friendly. Really great positive surprise. Warmly recommended. The room was small but still very well designed
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It is faraway from the beaches
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Manager and staff were very attentive. Traveling solo they made me feel very safe and kept an eye out for me. Definitely will come back.
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Review of Moxy Tulum During my recent stay at Moxy Tulum, I found the experience to be a mixed bag. While there were some highlights, several issues significantly impacted my overall impression. Pros: - Friendly Staff: Alan, in particular, stood out for his exceptional service. He greeted us warmly and offered complimentary drinks, setting a positive tone for our arrival. Cons: - Amenities Issues: The jacuzzi was out of order, and the spa was closed without a clear reopening date, which was disappointing. Additionally, basic items like a kettle and fridge were not available in the rooms. - Room Confusion: Despite my reservation for a king-size room, I was initially given a room with a bunk bed, which was quite bizarre. The sink also had drainage problems, requiring maintenance to fix it. - Room Service Problems: After service, fresh towels weren't provided, necessitating a phone call to request them. - Bike Rentals: I was excited to explore Tulum on rented bikes, but they were terrible. The chains kept breaking, making it not worth the hassle. - Pool Access: The pool, located on the top floor, was only accessible through the gym, which felt inconvenient. - Room Lighting Issues: One of the most frustrating aspects was that the lights and AC wouldn't turn on when entering the room. I had to open and close the door multiple times for the sensors to work. - Staffing Shortages: It seemed the hotel was understaffed, leading to delayed responses to requests.
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The building is new and modern with nice styling. The staff is nice. Bikes are good and available which is a big plus. The gym was nice, big and clean. The location is half way between the town and the national park with the nicest beaches. We were able to cycle to the beach each day which was great. They almost never cleaned our room during the week we were there even though we were out all day. I constantly had to ask them. They never replaced the drinking water in the bathroom even though you can’t use the tap water to brush your teeth. The food was not great and expensive. And service was pretty bad.
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Such a lovely space. Cant wait to go back!
