Holiday Inn Express Tyler South University Area by IHG

Very nice hotel . The staff was amazing , as was the room and amenities. The room was very clean and accommodating.

A nice hotel and staff was very helpful.

Staff was friendly and talkative! Every employee I walked past no matter the time of day said hello, have a great day etc. the property was extremely well maintained and clean. Our room was perfect, we had two super comfy beds with great pillows! The lighting was great. The mini fridge was cold. The dove products in the bathroom smelled so good! The couch was comfy and the volume on the tv sounded great. The complimentary breakfast had a wide variety and the coffee was hot! 5 stars!

The most friendly staff I think I have encountered in a hotel.

It's a new property and in good clean shape. Location worked best for us.

Excellent staff

New hotel in a convenient location. Friendly staff, clean hotel, good breakfast. We stopped for a quick stay so we were unable to utilize many amenities but everything looked nice.

This is one of our favorite hotel. This was our second time staying the staff made sure that we were comfortable and welcomed. It was our son’s birthday and he loves the pancake machine. We were sad at first because it was out of operation, but Ms. Brittany and other staff reassured us that it would be fixed the next day. Everyone was very kind and we will love to return. Thank you.

new hotel - have some issues with the lights "flickering" - a wiring issue they believe; friendly hotel staff; ice maker on bottom floor had a leak so they removed it for repair; clean spacious rooms; comfy beds; our body wash in the shower was out did notify front desk

We noticed a lot of people in the pool and there was about 15 people in there yesterday evening and we weren’t able to take our 7 year old swimming. The issue was these were not hotel guests but people in the neighborhood hopping over the gate to swim…that large group left and we were able to get in a few min before it closed at 10. Around midnight, my husband stepped out of the room and there were people back in the pool. Gate is locked and hotel key card won’t work after 10 so again they were getting in by going ober the fence. We did report it and the hotel took care of it. That’s our only issue here! Hopefully they can somehow get that resolved and then it would be 10 stars!

Nope everything was great.

Excellent work for everything! Thank you so much.

Nice staff

No

If I had to give this experience a rating it would be 2/10 stars When I checked into this property I had to argue with the front desk agent bout how I had already paid online and she continued to insist I had not. Then realized I in fact had already paid. Didn’t apologize and left me to feel embarrassed in front of others. 3 hours after check-in I get a call from Tracy, the front desk manager stating how I needed to come down to the front desk and pay my security deposit, the same deposit the First Lady claimed I had already paid. (So at this point you are calling me, rushing me about something your agent gave me the okay for hours ago) This agent made me paying the security deposit insufferable. I charged my card, she gave me the okay and yelled my name down the building to say my card had declined. We tried 5 more times, it didn’t work. I moved my money to Apple Cash to where she could see the money was there, still didn’t work. I had to call my sister (the person she thought wasn’t on the premises) to come and make the payment and miraculously the card worked. Till this day we have no reason or explanation as to why my card didn’t work but as soon as we used another card it worked? After standing there for 15 minutes and watching the pin pad say approved on my side. The only bright side about this experience was that we parked by the door and didn’t have to pass the front desk every time we wanted to get to our room. At this point the whole stay felt UNSETTLING. It’s 1 day after check out and we’ve yet to receive the deposit back. (I’m sure they will make up stuff to keep the deposit at this point that is what I am expecting)

Other minor issues like testing the alarms mid day, but overall a good place to stay.

There wasn't anything unsatisfactory about my stay

The property was nice and clean. The A/c wouldn’t get low enough for me I kept waking up sweating .

New hotel and very clean and updated!

The hotel is new and it is wonderful. I have never had a complimentary breakfast that was as good as the one I had at this hotel. The parking was great and the hotel was near many good restaurants. Now, the best for last, the bed was the most comfortable hotel bed I have ever slept in. I slept for 9 straight hours. Best night's sleep in years.