DoubleTree By Hilton Hotel & Conference Centre Warsaw

I arrived at the hotel from the airport at 00:30 at night, exhausted from my travels. Despite having a confirmed reserva

Everything is quite good. Big hotel, like in Turkey. Good breakfast. Terrace in the room. Free parking. Swimming pool included. We received a free cookies at the reception. The most disappointing aspect was that upon our arrival, the bed for the child had not been prepared. Everything had been arranged for only two guests. We had to call the staff and wait until the necessary preparations were completed. Furthermore, for such a renowned hotel, the beds were of very poor quality — spring mattresses that squeaked with even the slightest movement, which was quite unacceptable. The rooms did not have any wine glasses, only regular water glasses. There was also no shoehorn provided. Access to the swimming pool area was very confusing, and the reception staff were unable to give clear directions. Breakfast service was also disappointing: we had to wait 15 minutes for a simple omelette. The staff had merely collected the order slips without preparing the food, and nothing was made until I raised the issue. During that time, I was left standing and waiting. As for the pools, the water fountains only operate if staff are asked to switch them on, as guests cannot activate them themselves. The steam sauna was also far too cold.

Was clean and comfy Stuff was not helpful. We had half-board included. But we were not given vouchers when checked in. We found out about it just when came to dinner. Not all the waiters were helpful as well.

It was very loud till 1:30. The noise was from corridor where people were walking all around, doors were closed very loudly, kids were running all around and knocking on each doors at the middle of the night.

This is a really nice hotel, first class in cleanliness and the Spa is amazing. The breakfast is awesome and the staff was really helpful. I am not rating it high because everything was great with the exception of the bed!!! It was the worst experience ever. The bed was like sleeping on concrete with sharp springs. For a hotel so nice, you would think that they would invest in comfortable beds. The primary reason for staying at a hotel is for rest. It was difficult to enjoy my trip due to lack of sleep. Please do something about the bests!!!

We could not earn our rewards points for this stay because it was booked on booking.com instead of through the hotel’s website. It would have been nice to earn points for our stay.

Stayed there for the third time and both the staff and the facilities were wonderful as before The WiFi basically wasn’t working this time, unfortunately

Staff is “uneven”. Some are outstanding, some are just there for a few hours

Very neat and clean, large and good food Located a little far from center but 20 mins drive

Beds and mattresses Unfortunately, the unpleasant behavior of the spa staff member left a bitter aftertaste. Immediately after speaking to me in a rude manner, she remarked, “Shall I show you how to write a bad review?” Inside the spa area, the fire feature was not working, no massages or other services were offered, and the staff member was absent from her post.

The breakfast is absolutely outstanding, but the true highlight of my stay was the included access to the SPA and the hotel's beautiful park – both were a real delight. The hotel is easily accessible from the airport, and the city is also within easy reach. Really everything was fine.

Nothing is coming to my head....

N/A

It is very for family

Dear Hilton Customer Support, I am writing to file an urgent and serious complaint regarding a shocking and unacceptable incident that occurred at 19.07.2025 DoubleTree by Hilton Warsaw on . After checking into the hotel and spending the evening peacefully, without causing any disturbance or violating any hotel policies, we were suddenly confronted by hotel security staff, who used pepper spray (OC spray) against us without any justification. This was a violent and traumatic action that endangered our health and safety. Following this assault, security called the police, who arrived shortly thereafter. We fully cooperated with the authorities. However, the police did not provide us with any documents, protocols, fines, or formal accusations. There were no legal grounds for any action, and yet, we were forcibly evicted from the hotel. To make matters worse, we were then blocked inside the underground parking garage, where security refused to let us pay for our parking or access the hotel lobby. We were physically prevented from exiting the premises, with barriers and security personnel restricting our movement. This situation amounts to unlawful detention. We were humiliated, physically assaulted, denied access to basic services, and treated like criminals — despite having done absolutely nothing wrong. This behavior by hotel security is in direct violation of human rights and Hilton’s global code of conduct. We demand: 1. A full investigation into the conduct of the hotel staff and security; 2. A written apology and explanation; 3. Full compensation for the physical harm, emotional distress, and humiliation we endured; 4. A complete refund for all charges related to this stay. We take this incident extremely seriously.

Above expectations stay after reading the reviews, very friendly staff, the welcome cookies were perfectly tasty, spa&pool were a nice addition to our stay.

We liked everything.

Superb

Very good

Exceptional