Best Western Plus West Covina Inn

NA

Disappointing

Superb

Also, the toilet seats were lower than ours at home, and uncomfortably low for both of us. I'm 6'1", she's 4'10", so if they were low for her ..... Also, low toilet seats are a problem for older individuals with stiff joints. Both I and my wife are older than 70, but we both have fluid joints from our PT programs - that was good. Otherwise we might have serious problems trying to use the toilets. Like the dark curtain and windows that opened to let in fresh air. Don't let efficiency advocates talk you out of those to save a few pennies or to champion your green bona fides! And I am a big advocate for green practices, even those that require some effort or accomodation.

Staff was not welcoming, we passed by a few of the cleaners and said good morning and or excuse me and most of them looked at us head to toe with an awful face. The older man in the front desk was very rude and disrespectful about us wanting to have our service dog. He went on about needing to. Hire extra people to clean and vacuum if he was there. Never gave us the opportunity to let him know we had spoken to a lovely lady whom had called the room about the service dog and the process documents needed. The older man ended up charging and additional $100 on my card and told my husband he would be charging an additional $250 without consent!

Early checkin Stayed several times in 3 different rooms and always had no functioning ac. Room was extremely hot. I had better ac at motel 6 Biscuits in breakfast were dry and not warmed up

Thank you for the streaming TV I could cast to.

carpet was not cleaned for long time, just vacuumed. It was sticky on barefoot.

Stay was good

Clean with good breakfast.

Very good

Value

I would love to have the mattress and bedding in our home. So comfortable. Breakfast was better than going to a restaurant. Staff was great.

Location and breakfast was pleasant. Rooms were not clean enough with a fresh smell when you walk in. You could smell the uncleaniness as just not a fresh scent of the room being clean. In addition to the air conditioner vents were very dirty, and also when you turned on the ac in the room, there was a smell. I would recommend for the room to be more cleaner and fresher and the vents clean in the air conditioners in all rooms. It was pleasant. However, it could have been a better stay. If the room was fresher and cleaner. I do want to say this has been my second time staying there and maybe it was just that room. The room was double beds, and that room was much cleaner and fresher. However, the AC did not work well in that room.

Very good

We’ve to walked away. Infested with bedbugs. Hotel was dirty too, poor maintenance.

Good

NA

Exceptional

Everything was great.