Walnut Inn & Suites West Covina

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Exceptional

The Jacuzzi is huge and has great high pressure, making it perfect for unwinding. There are always plenty of towels available, which is very convenient. The detached shower and restroom are another great feature, along with the large vanity, stand-up mirror, and refrigerator for keeping your drinks nice and cold. There is no microwave inside the room, but there is one available in the lobby. The room is located all the way in the back, so it’s very quiet and peaceful. It’s usually sold out, so if you get the opportunity to book this room, I definitely recommend it! I visit this location at least twice a month. I have a couple of kids, so sometimes my boyfriend and I just like to get away and enjoy some quiet time together. This place is perfect for that! And I have to mention the owner’s wife—she is my favorite! She is always so helpful, welcoming, and friendly. Overall, this is definitely one of my favorite rooms, and I highly recommend it!

Very good

The room was clean and worked for us.

10/10

Great place

Very Clean

Overall good room with a good price, just feels itchy after sleeping one day.

First great area. Safe. For a family. Check in process was great. Our biggest issue was the no additional pillows, blankets or towels available after 11pm. We picked this location because it was the nicest and most economical near the Dodger Stadium. We were only allowed the three pillows in our king sized room and one bath towel, hand towel and wash cloth set when there was two of us. Luckily we had additional beach towels with us. Other than that I’d stay here again just would need to bring our own pillows, blankets and towels.

I was in town attending a conference so after reading good reviews about this place I booked a room for one night. When I checked in the front desk attendant wasn’t rude, but also not really friendly. No smiles or anything, just asked for my ID, car information, etc. When I got into the room and started getting ready I noticed the bathroom counter had long black hairs all over it, found more in the towels, in the shower on the walls, and even in the bed on my pillow. Speaking of the bed, it had like sand or dirt, something grainy ALL OVER IT! I pulled off the comforter and it was even in the bed/on the pillows. The pillows were also incredibly hard. Like imagine a stack of magazines wrapped in a pillow case. It was so bad. I know people probably wonder why I didn’t ask for a different room but I was just sleeping there for one night so I didn’t feel like arguing it. But I regret it so much. I woke up covered in a rash and hives. I would not recommend this place to anyone. The rooms are nothing special, there’s not really any amenities either. They don’t even have conditioner in the rooms. Just shampoo and mango scented soap bars. Save yourself the trouble and stay somewhere else.

Poor

The room when we arrived close to 11:30pm was still not cleaned or ready- even though, check in is 2:30pm and we called ahead to let confirm our arrival and let them know our ETA. I have nothing against the front desk staff, but, I am so sorry- I could barely understand 1 word from the poor kids mouth. They also had 0 warmth or customer service ability. We weren’t welcomed or told to have a nice stay… given 1 key, and my credit card and ID were literally tossed back with no care into the tray they use to pass stuff back n forth between the client and the motel staff. Generally, I could not care less but, we had an extremely stressful travel day, stuck on a CA freeway for an additional 4+ hours, gridlocked due to a motorcycle death- and just hoped for check in to be at least a little bit more smooth or welcoming (or that our room would be ready for us to collapse in after 17 hours in the car) they had children cleaning our room, and they left foot prints EVERYWHERE in the room, walking over sopping wet floors covered in whatever pungent cleaner they use. The smell gave me a migraine. And for safety, the windows don’t open. The AC ratted like crazy, and the comforter had holes everywhere and was literally superglued together. The towels would fit a cat or small dog, and they didn’t give us fresh ones. I know this because my dirty white towel I used to take off some make up, was folded back up on the counter on top of the clean towels, after it had been on the floor

We have stayed here before. We love the area and the rooms. The ac works amazing. The beds are comfy. The towels are the softest from any hotel. The shower pressure is great. The room is always IMMACULATE!!!! Parking is ok we havent had a problem. The staff are always so nice !!!

Very good

It is ok, I rate it 6/10.

The refrigerator wasn't working... and I could not chill my drinks, had to put my drinks in the ice bucket which felt wasted of time and money, if I know how to request for partial refund then I would do it.

Very clean

Clean rooms, quiet environment, friendly and helpful staff.

I requested a new room that was clean and that did not smell like cigarettes and was told there were no other rooms available at first. They proceeded to assign another room that was not clean and had a strong cigarette odor.