Extended Stay America Suites Chicago Elgin West Dundee

Didn’t end up staying here due to how sketchy it was a bunch of people hanging outside the lobby and people in robes walking around the parking lot. Left and didn’t even try to request refund it’s definitely cheap for a reason…

Recommend this place to anybody that is staying in the area, nice rooms and meeting/common area outside for gathering and grilling. Staff is very attentive to any needs/wants, very pleased that we picked this location for our stay.

The Tv did not work. They were unable to fix the air conditioner problem, which means the air conditioner ran all day and they were unable to turn it off, which could have caused a fire hazard the refrigerator never did work all my food went bad. I came here to be comfortable and never was comfortable at all.

Not for me. But people who wants kitchenette and for longer stays might prefer it.

Terrible rooms.. sofa bed was broken and room and hallway were stinking with cigarette smell. We didn’t enjoy our stay

My room had roaches, and the TV did not work.The whole experience was terrible.I do not recommend it to nobody

Nothing, it’s very ghetto and everything feels dirty and the parking lot is always packed. Nothing about this place was good. The entire complex is filled with people who live there full time constantly out smoking cigarettes around the building even though it’s posted everywhere that you’re not allowed to.

Room smelled like cigarettes, pillows/towels smelled awful. Extractor in the bathroom didn’t work. The gentlemen in the front with the dark hair was extremely rude upon arrival. Book elsewhere, Police and EMS were there as well.

Easy to book I booked and didn't realize I'd need a deposit. I asked Mgr to reduce fee,deposit since id stayed there prior for many days without issues. They refused. I lost all my $ since I didn't pay $ for the extra protection play.

Great

Bad

It’s was everything and more for the price

We had a great stay at the hotel next door. The woman at check in made a comment about "those people not having etiquette where they're from or something" in regard to an Indian coworker asking her a question while she was checking me in. She then offered me a choice of floors for our room. I chose a ground level room and was told that those rooms were in a building with dogs- not an issue. The entire wing of the hotel containing our room was obviously under construction- there was a spare door sitting in the hallway in front of our room and partially demolished rooms in the same hall. This was not mentioned when I chose our room. Our room's walls were visibly in need of repair, and the appliances were clearly old and not well-cleaned. The floor was wet, the lighting was reminiscent of a horror movie, and we saw a cockroach within 5 minutes of entering the room. We are in the process of trying to get a refund.

Dirty and smelly and broken

Clean and quiet it’s absolutely good for long term as well ! Respectful and kind Would be better if there is a juice bar

Very good

Nothing. Very horrible experience Roaches, furniture in room nasty. Employees were.very rude. Room was nothing like it was suppose to be.

Very good

The only thing that I liked was the location. The property needs new operation management. For an extended stay property it is bad due to the fact that the appliances like refrigerator and stove does not work which caused spoiled food. When issues arise the service desk person always says" I'm sorry, I keep telling management that we need appliances that works. We always have complaints. " I had booked 2 rooms and had not had clean towels and beddings available when requested. I had been waiting for the front office to have clean towels for 2 days now". The only reason why my family is here is due to a home renovation that I have to accomplish for health reasons. This place is close to my home and at least we have beds to sleep on. Only stay here if you are in life or death situation and have nowhere else to go that you can afford. Poor property management. Appliances like refrigerators and stoves are old and broken. Does not provide clean linens and towels due to shortages of supplies.

Roaches, broken counter, loud people, smell of weed...