Hilton Palm Beach PBI

Keep up the excellent work Hilton!

Suite was great. Spacious great view. Everything you need on location. Pool restaurant all excellent

As a long time honors member I still booked with Expedia because they were 20% less. What I got was an indifferent check in, I mentioned I was a Honors member and the response was basically "we don't care". Our room was set on the 6th floor, which looked like a crime scene with virtually most the rooms under reconstruction- thus lots of noise into the night. My breakfast as a 50% all based food temps - cold roasted potatoes, cold bacon, cold toast. Eggs good, both our dishes and my sausage, this the 50% score. When asking for jam, we were told that was a DIY for service and to go get it at the continental spread. The previous night dinner was great at the Osteria by Capri was terrific. Chef Joey does Italian right! This was my hotel experience. My Expedia experience was disappointing, as I tried very early after making the reservation (within 1 day) to change my reservation by 1 day. Expedia said they would contact me with in 48 hours, as they could not reach a manager to approve the change (keep in mind I was going to be sent to the would be "crime scene floor or rooms"). They never contacted me. I did not want to go back through the call waiting process I had previously experienced. Sorry, not so good this time.

Staff was accommodating, personable. Had to wait a little for the room, but was very busy. I highly recommend the Hilton West Palm Beach, PBI.

Toilet broken in one room , tub drain didn’t work in another one , all out of my control and management wouldn’t make it right, never again

A positive experience, would stay again. Great convenient location to WPB and PB.

Staff wouldn't adress my concerns

Good place to stay, close to freeways..seems a little dated looks like they are upgrading, down stairs lobby looks great!

Great

The maintenance was unbearable. They should’ve closed the room if they knew it to be that loud.

did not utilize the pool

Everything at the hotel exceeded my expectations! The welcome we received was great, the complimentary treats and welcome card inside the room were a total surprise, and the outdoor activities and view were amazing! 10/10.**

Exceptional

The free airport shuttle was fantastic, not a big fan of the cleaning lady coming around in the morning and asking when I plan to leave as check out wasn’t till 11. Pool and common areas look fantastic onsite food was great but not any menus for room service in or around the rooms. Construction/ renovations are underway on some floors apparently you could definitely hear it in the morning, elevators are a tad bit sketchy aswell. Overall a good place to catch a nice rest.

Super convenient to the airport, venue and things to do in WPB

exelete

Very nice hotel. Very happy with the free parking. Not great water pressure in the shower and has trouble getting the soap out of my hair

Great staff, clean and big rooms, the amenities were great and the older gentleman bar tender might have been on a bad day this Monday for memorial weekend everything else was amazing.

ok

Superb