Red Roof Inn Plus Chicago - Willowbrook

You could not get a wheelchair between the desk and bed in what was supposed to be a handicapped accessible room. The toilet seat was loose. Three out of four lightbulbs were burnt out above the bed. The mattress sagged so badly, it felt like sleeping in a hammock. The blackout curtains were about 70% effective, not what I call blackout. The television was not working; according to the desk, there were satellite problems. There was no indication on the telephone in the room on how to contact the front desk. The man at the desk told us we had been given an upgraded room. I cannot imagine how bad a regular room would look like if this was "upgraded."

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Got settled into the room.. then found the TV had no connection. Went to call front desk and the phone was dead (no light/tone.) Room was very careworn, but clean. Wi-Fi Internet did work.

No maintenance at all. Rooms aren't even cleaned properly. Pet smell. At least, room fresheners weren't also provided.

The room was disgusting and unsat. critters and other things. The smell was atrocious upon entering the room. On the site the photos were deceptive and misleading. The comforters were stained and had smells in them. in the long run look at all sites and and reviews better

I had 2 rooms, one was a king which was ok besides the toilet running all night, but the other was horrible. It was 2 double beds and the room smelled horrible. The TV was unplugged and it's not the type you can just plug in. The night stand had outlets built into it but as soon as we plugged in our charging cable for our phone it sparked so I had to unplug the whole table so nothing would catch fire. Everytime I would call to front desk he would tell me he was busy with a customer.

Don’t stay here, ran down not a red roof plus.

Cockroaches in my room. Found crawling on personal items.

Not clean at all and lights were broken

Room was dirty , ac didn’t work. Bedsheets had stains had to but my own to put on the bed. Rooms smelled like cigarettes and wet dog and ac didn’t work so the room was hot.

Very basic the room was not updated . The pictures were deceiving..

I would stay here again

great staff

On the floor, sidewalks not maintained, Coffee setup in lobby was quite lacking.

No instructions on how to use the TV…..rendering it useless for my entire 7 day visit! I complained that there were only 2 hangers in the room….the front desk told ME to go to laundry room to get some. Housekeeper said that there were none….when I went to the front desk,a maintenance man told me to wait and he came back with 5 more! When I asked for fresh linens after a shower the front desk AGAIN sent me to the laundry room to get my own! This is TOTALLY UNACCEPTABLE from a well-known hotel chain…..I will NEVER recommend this place to anyone!!

Room, sheets chair everything is older

The images showed a fridge and microwave in the room I selected of course the room didn’t have that. The towels were stained and the room overall didn’t look too clean. The WiFi was terrible as well.

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Good location next to Target and plenty of restaurants in the area. Good parking.

Not Satisfied with the room.