Hotel Ballast Wilmington, Tapestry Collection by Hilton

Sugo Steakhouse (inside the hotel) was fantasic! However, our room was cold, we couldn't control the temperature & we both left with sore throats. The front desk promised to send someone to check the system, but no one ever showed. In addition, housekeeping service was very late ( after 4pm) & they totally neglected cleaning our room the night prior to our departure.

Perfect place in Wilmington downtown

Room was extremely musty, had mold all over an roaches

Room was great

Located downtown with a lot to do, and places to go. No refrigerator in my room.

The staff was great as we come to expect the room was clean. Little surprised and disappointed at the small pool. Photos are a bit deceiving and when it’s busy there was no loungers. The location is great lots of good food in the area. Overall we would stay here again.

Hotel is a little run down. Pillows were terrible but can’t beat the location and views and great pool area.

Very poor

Always a pleasure to stay here.

Exceptional

The rooms were clean. The bathrooms were clean. There was no water pressure though in the shower. The carpet in the spiraling staircase downstairs was worn. The drinks at the bar were great. The food at breakfast was excellent. And the location can’t be beat.

Location/ view Bathroom outdated

Rooms were not the cleanest, pool area not inviting and a small fridge in room would be helpful. Parking was easy and convenient. Staff very nice and helpful. Coffee in lobby was nice.

Convenient location, spotless pool, clean room and excellent service!

Lovely hotel. The only problem was at the check-in because Hilton had a system-wide software problem and the Ballast had to check everyone in the old fashioned way, which of course took forever. After that, everything was very nice.

Great location and beautiful hotel

Location The restaurant downstairs wasn't open.

Other Hotel do give breakfast 🧇 for free and they are even less expensive They said check in time ⌚ was 4pm 🕓 but I got there thy said they are cleaning the room I have to wait more than an hour 👀

Exceptional

Once the system was back up and we checked in, we got interrupted twice during the night. Once when they gave someone else a key to our room. And an hour later when the manager asked for our last name. Amenities were just eh. Not very clean. Very old and outdated. Our ceiling in the shower had mold spores ALL over.