Comfort Inn & Suites Wylie

Pleasant

First, the key never worked for the door. The worker said they have been having issues with the door and said he was going to put me in another room but didn't. Secondly, the bathroom had hair in the corner. Thirdly, I dont know who ever was in the room across from, my room was 108. They keep going in and out all day and night. It sounded like they were coming into my room . I jumped up out my bed plenty of times to check. I gotta come back to Wylie every two weeks and I hope to stay there, but not if those conditions stay the same.

The room it self was clean. First, the key never worked for the door. The worker said they have been having issues with the door and said he was going to put me in another room but didn't. Secondly, the bathroom had hair in the corner. Thirdly, I dont know who ever was in the room across from, my room was 108. They keep going in and out all day and night. It sounded like they were coming into my room . I jumped up out my bed plenty of times to check. I gotta come back to Wylie every two weeks and I hope to stay there, but not if those conditions stay the same.

Passable

Did not eat Room was in rough shape. Tub and tile cracked. faucet did not function correctly so shower was scalding. Door looked like A crowbar had been used on the door toilet ran. AC was only working so so Elevator tile was packed with dirt and debris. Disappointing

Room didnt get cleaned. The TV wouldn't turn off with multiple TV remotes and the showers had no shampoo or conditioner in the bottles. Location was convenient and the waffles at breakfast were solid.

The front desk guy was very helpful and had my stay be phenomenal much appreciated to him

I liked the fact it was convenience of my visiting place The room was disgustingly dirty from a bad smell as soon as you pen the door, to a dirty air-conditioning filter had to clean it myself, to a disgusting chair to sit on as if it had bird crap on it, to a disgusting TV remote control. to a room with a defective electronic lock which I visited the same room 5 months earlier and had the same defective lock.

Room kinda smelled moldy AC didnt cool properly

Close to what we had planned Room kinda smelled moldy AC didnt cool properly

Very clean ,easy access to highway and surrounding areas. Convenience of shopping plaza across highway 78 and restaurant options. Staff is warm And friendly. Ice machine only available on Main floor (was out of service on a 95°+ week . Pictures show hot tub ( not available,it’s a smaller pool /water feature)

Convince to the City and restaurants,shopping

The staff member’s response to my concerns about the cleanliness was to say that it was a morning shift employee whose job it was to clean and that his boss had told him to not tell the cleaning employee when he noticed things had not been cleaned. He also pointed out that they aren’t a 4 star hotel, as if to suggest the elevator’s shattered tiles and missing buttons/lights, and overall cleanliness were just what one should expect at a below 4 star hotel. In my opinion the quality was too poor to justify rates of $150 per night. I’m shocked Choice Hotels allow them to keep their branding on this place.

Pool area not clean, beer cans and the cushions looked nasty. Room was in need of repair in the bathroom, the hallway needed to be vacuumed and the carpet in the room needed to be shampooed.

Comfy bed The smell of ammonia in the room we had to go buy room fresheners the room smell was so bad and the cleaner only came to the room randomly when she was meant to attend daily.

I don’t recommend staying at this hotel. The hallways and our room were musty and carpets unclean. Trash on the hallway floors. Place didn’t seem secure and anyone could walk into the hotel and take the stairs or elevator. Staff were friendly and helpful.

Nothing.

The location was convenient and safe. It was dated. The A/C worked OK, the room felt damp, some electrical plugs were blocked off so they could not be used, and grout in the bathroom floor needed repaired.

No drinking water, no ice, no vending machine, door key worked after swiping 35 times, elevator felt like we were just gonna fall.

Good