Summerset Continental Hotel Maitama
About Summerset Continental Hotel Maitama
Comfortable Accommodations Summerset Continental Hotel Maitama by T E L E Hospitality in Abuja offers family rooms with air-conditioning, private bathrooms, city views, and work desks. Each room includes free toiletries, showers, slippers, TV, electric kettle, and wardrobe. Dining and Leisure The family-friendly restaurant serves African cuisine for lunch and dinner, complemented by a full English or Irish breakfast. Guests can relax by the indoor swimming pool or stay connected with free WiFi. Convenient Location Located 3.7 mi from IBB Golf Club and 5 mi from Magic Land Abuja, the hotel is 19 mi from Nnamdi Azikiwe International Airport. Free on-site private parking is available.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Concierge
- Dry cleaning
- Self-service laundry
- Pool
- Family friendly
- Airport shuttle
- Smoke-free property
- In-room safe
Reviews
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The staff are not to blame for what I'm writing here. They are all doing their best. In fact, they seemed a little frightened that I had any complaints at all, which makes me question how management treats them. I've now seen other reviews that suggest that this is coming from the top. Overall * One of the worst "4-star" hotel experiences I've had, despite extensive travel throughout West Africa. Booking & Check-in * Booked through Booking.com, but the listing was misleading. * Received repeated "no-show" and cancellation messages before arrival due to hotel errors. * On arrival, was told the hotel was full and offered a room in a satellite property instead. Room & Security * Had to change rooms multiple times because each had different issues. * Initial rooms were on the ground floor and felt unsafe. * Hotel security overall felt inadequate. * Bolt lock from inside did not work and no chain lock * No in-room safe despite repeated promises that one would be delivered. * Key card was repeatedly unavailable; waited over an hour while staff sat at the front desk despite saying they were bringing it. Room Condition * Rooms and bathrooms were poorly lit. * The pillows were all too thick so I used my travel pillow, took a pillowcase off and saw how filthy the actual pillow underneath was. * Missing basic amenities like soap. * Burnt-out light bulbs in one room. * TVs did not work in multiple rooms. * Frequent power outages throughout the stay. Amenities * No fitness center, despite the impression given when booking. * Rooftop restaurant also experienced frequent power outages. Service * Staff were very kind but some failed to follow through on basic requests. * Poor communication and lack of urgency throughout the stay. * Overall management appeared disorganized and unprofessional. * That said when I was checking out-- after 1 night of 3 that I paid for (!), all staff I dealt with were very kind. Especially Juliette. Final Thoughts * After reading other reviews, many guests reported similar problems, making the highly positive reviews seem questionable. * Left early for another hotel and hope to receive a refund for at least one night.
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Very poor complimentary breakfast. Same type of food every morning. Poor WIFI.
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Location and cleanliness of the property N/A
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Very good - all the staff were amazing!!! Loved the swimming pool and drinking 'Chapmans' to cool down. Very convenient location. A few problems with Wifi and water at first - but they got sorted - breakfast was nice - but same every day.
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Good
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The food Nothing in particular
