Residence Inn Akron South/Green

it smelled real bad on the second floor

My family and I felt very comfortable and at home staying in your facilities. Star made it even more welcoming by recognizing my face and remembering my name from my last visit almost two months ago. She even provided a wheelchair to get my impaired aunt up to her room. If we are ever in the area again and we will definitely be back.

Shower needs attention Carpet needs cleaning

Great stay, helpful staff, full kitchen in room, good choices at breakfast, well maintained. Elevator issue but staff informed immediately & never had to wait more than 1 minute for the elevator. Everyone was friendly& helpful.

Very good

I liked the walk in shower, the large kitchen and the close proximity to the highway and Portage Lakes. The air conditioner was not working properly in our room. We said something to the staff and was told the a/c was struggling to keep up with the heat outside. I would have believed this except my daughter's room was nice and cool. Thank goodness we brought a fan as it never dropped below 80 degrees in our room. Also, the elevator was not working properly.

It was nice and the staff was great.

Exceptional

Exceptional

Good

Even though there were a few hiccups with our first room and our subsequent room the staff were so very professional welcoming and friendly. It was nice having a little kitchen and made our visit enjoyable. Thank you to all the staff.

Some staff was friendly and rooms are spacious. Easy location to get to. Lots of local restaurants around. Fewer pillows and towel given than we had people for the reservation. We asked for more pillows and were told they didn’t have any extras; we could only have one more. Breakfast had rotten fruit and expired yogurt. No waffles. Pool area looked clean but the bathroom hadn’t been looked at in a LONG time.

Nice place. Loved the suite with our own kitchen. Friendly staff. Would stay again.

When we went to check in they said they over booked and my booking wasn’t excepted. And turned me away. I later messaged and asked when I’d be refunded. They said I never showed up and will be charged for a no show. Absolutely ridiculous!! Will never ever go or refer anyone there. Horrible customer service from the manager Deon Watkins. I went to Hampton inn and their customer service was INCREDIBLE!

Good

Had to switch rooms 3 times to get a clean room. The pool was out of service and manager was very rude and not helpful

A+

Good

Employees are always very polite and helpful. Very clean.

Exceptional