Extended Stay America Suites Oakland Alameda Airport

Everything was okay

Disappointing

The sofa bed was so dirty that it could not be used

Room was not very clean. Floor was sticky. There were some very loud people staying there, shouting and fighting. A car was vandalized right next to ours.

Breakfast was not offered during my stay yet advertised to have “every day breakfast”. My stay was from 7/26/26 to 7/27/26. When I asked staff if there was a different location for breakfast, the response was “we’re not doing it today”.

Cleanliness Breakfast was not offered during my stay yet advertised to have “every day breakfast”. My stay was from 7/26/26 to 7/27/26. When I asked staff if there was a different location for breakfast, the response was “we’re not doing it today”.

Nice to have. Full size fridge and kitchenette

Dirty and no room cleaning and confusing terms

Location Dirty and no room cleaning and confusing terms

Greg at the front desk was helful and patient. The breakfast was not worth waking up for. The mattress on the pullout couch was a hard pass...it should be replaced. The bath towels are small and fit for Jr high schoolers. With all that in mind I would stay here again.

The covenant room The breakfast could be actually better

Pretty fog for the price

I booked a three week stay. Breakfast was to be provided daily, it was not. There was not a single day breakfast was provided. Staff said they were not providing breakfast because people were taking too much. Also the sink was backed up and staff did not fix it. I would not recommend this hotel.

Bad

Exceptional

Overall experience, it was ok. Staff were friendly and helpful. We booked 2 rooms for 2 nights. One of the room was missing lightbulbs and the shower handle was broken. It was placed in its original position, but as soon as you grab on to the handle, it falls apart. Had to get maintenance to come fix it so we ended up showering in the other room because maintenance’s shift didn’t start until 9 AM. The pull out couch was dirty and full of stain. Please replace the couch mattress.

Nothing it was dirty. Elevator didn’t work where did

Very poor

Check in was great, elevator was broken so we needed to walk up one floor which was ok with us. The room had a funny smell but it was tolerable. Upon check out Gerald wasn’t there (5:50, we assumed he was making breakfast which was really just muffins, granola bar and coffee (which is what I was waiting for). My husband waited in the room it was supposed to be in (no light or ability to turn on). I called out because I had a question on my bill, no answer. I went outside to put more stuff in my luggage and returned. John was still sitting in the dark room and said no one had come. I called out, no answer. I called on my phone to the hotel- it rang and rang. Gerald said breakfast was never served before 6:30 and I showed him the paper given to me saying breakfast at 6am, he said that would need to be corrected. How long does it take to put a carafe of coffee, with condiments and a basket of muffins/granola bars? It would have made me have a better morning if that had been done. Otherwise this place had plenty of parking and the location was perfect. I just needed a cup of coffee .

The replacement room was functional except the TV remote only had a few working buttons. The whole property smelled like a casserole made of sweat, mildew, and weed. Maybe the worst place I have stayed. If not the worst, it is very close.