SureStay Hotel by Best Western Albuquerque Midtown

Good place to stay, it was right off the freeway exit. Good location. Nice hot breakfast and the room was nice. Sink didn't drain properly, reported it to the front desk.

I like everything I like that I didn't get invoice or receipt for my stay

Convenience & value Breakfast items rather bland & eating area was warm

There was a dead bug in the sheets, there was no fridge and when I messaged the staff about it, no one got back to me.

Good

Exceptional

Smell,

Rooms are okay for the price, although the bathroom is quite small. The soap dispensers need to be replaced because they were dirty, and there was an unpleasant, old smell. The breakfast area is also very small and doesn’t look like it does in the pictures. Other than that, it’s okay for a one-night stay.

The room was clean and the front desk attendant was very sweet.

Breakfast did not look fresh or appealing…. We got breakfast on the road!

Second stay, was great just as the first stay. Will stay again when in town.

Didn't stay here, don't know they still charged me! 🤔

I do not feel like I got the customer service I deserved

Cool Neighbors.

Exceptional

The rooms were clean & surprisingly it wasn’t as noisy as I expected; the hotel is right beside the interstate. The front desk check in was slow; we were given a room away from the pool, which was great since we weren’t traveling with kids. The one thing that stood out the most was the offer to help me get my bags to my car by three different house keepers. Their English wasn’t great but their genuine offer to help was very clear. The parking is well lit and fenced.

Exceptional

Bad

Basic hotel with indoor pool and breakfast. Nothing exciting but it serves it's purpose. The family had fun at the pool. It's right off the interstate but hard to get into from the access road. I was a little worried about safety because the area was a little shady.

Cleanliness Great location, but the restroom was small.