Embassy Suites by Hilton Amarillo Downtown

Poor Service: Our dinner sat on the pass for ten minutes, and we received it cold. The bartender was not busy, and we heard the bells go off several times. Eventually, someone from the kitchen came out and asked the bartender whose food it was, and we had to flag the staff down to get it. On a positive note, the girl working behind the bar was great and is the only reason we left a tip. Unacceptable Valet Delay: We paid for valet and waited 45 mins for our car, despite paying extra for priority service. We are on a work trip, this caused us to miss a critical meeting. Valet is advertised as unlimited in/out privileges. I went to front desk to ask if we could get our keys, I was sent back to the valet, who claimed this was impossible due to how the cars were parked. There was one person on valet. Room Design Safety Hazard: I injured my foot in room #331. The bedroom has two beds with a console up against the left wall. Coming in from the bathroom, the console juts out but is not visible when you approach to get into bed. I walked heavily into it and severely damaged my foot, making it impossible to walk today. I suffer from Morton's Neuroma, so this has further damaged the nerves. Very poor design choice and hazard. Amenity: There was no ice in the machine on level 3. I went down to level 2, but that machine also empty. Had to go to the bar for ice at 10pm.

Great location for any activities downtown Amarillo. Right across the street from Amarillo Globe Center and The Sod Poodle baseball stadium. The small suite room was perfect for our 2 night stay. Our king size bed was very comfortable. The free breakfast was delicious with a choice of made to order omelets along with a large selection of other breakfast items. The parking garage is located across the street to the south of the hotel. And yes, there is a charge to park. All in all, we had a great stay.

No shampoo or body soap in the shower. Had to go to four different floors to find an ice machine that had ice in it.

Hotel is not prepared to handle volume. Extremely unfriendly check in staff..gave our room away then put a bag of Cheetos in a smaller room to try to make up for giving away our suite and being sold out. Used to love to stay here sadly will not be back will stay at other hotels downtown.

Loved how clean the hotel and our room was! Everyone was very friendly and welcoming.

Everything was great! NA

It was comfortable and I love the suite style. Our family can separate and not have to be all in one big room. And the location was good. Paying for parking and the barn style doors on bathroom makes it feel like you don’t have as much privacy.

Nice hotel room semi comfortable beds Location is terrible and parking is even worse at $30 a night which was not mentioned when we booked the hotel

We love Embassy Suites and this one did not disappoint! It was one of the best we have stayed at!

The hotel was wonderful and definitely clean and nice location. However, the pool and hot tub were unavailable to us and we were looking forward to them and the breakfast wasn’t great.

Great stay for an event.

The pool was out of service which was unfortunate. My family had drive and this is our usual stop where we enjoy the pool and stay for the night on our roadtrip. The woman at the front desk seemed to not understand fully why the pool was closed, nor did she seem empathetic after we have been driving all day.

It was amazing, clean room.

Price

Exceptional

Friendly, clean & great breakfast. Also, room service was great! Price

Exceptional

Very clean and staff were very nice and helpful.

The only thing it was a little hard to get to

Great location, close to many visitor interests. Great food in the area. Rooms were spacious and well designed. Breakfast area and food was top notch at this location. Lot's of variety for breakfast. Valet parking was extra but well worth it with in and out capability. Would definitely stay here again!