Homewood Suites by Hilton Dulles-North/Loudoun

The elevator was out of service(our room was on the 3rd floor), the ice machine closest to our room was out of service and the rear entrance smelled like garbage.

EXTREMELY friendly, helpful staff

The guy at the front desk stepped up and made it a great experience. I only fill these out when I have a great hotel stay. Spacious suite w greats solutions. The only thing was they need a waffle maker. :)

Convenient location

Great staff very helpful

Elevator does not work very disrespecting to consumers

Pet friendly hotel. I don't have pets, but I got 8-10 flea bites all over my feet and ankles after staying here. So horribly itchy even a week later, and I'm worried that the fleas got into my luggage home.

I don't have pets, but anyone staying here should be aware that this is a pet friendly hotel. I ended up with 8-10 flea bites on my feet and ankles after my stay. So insanely itchy even a week later. I just hope none of these buggers got into my luggage. After experiencing this, honestly I would have stayed elsewhere.

It's a great place to stay but I am not one ro judge. My stay this time didn't feel good. I will explain to managers but not bash the Hilton Hotels bv this is not their fault

Indoor and outdoor pool plus a hot tub and free breakfast!

100% recomendaso.

Plenty of space for a family. The entire facility is kept clean and the staff were always available and helpful

I dropped two keys at the reception when I checked out, but they said that only one key, and deducted $3.03 for one key. That is not good.

Great service clean rooms and quick check in great for family and gathering

Good night sleep

The complimentary breakfast was well below average compared to other hotels offering free breakfast. Most of it was tasteless and the coffee had a peculiar aftertaste. However, the staff was exceptionally pleasant.

Requested king bed, got two queens. Breakfast was mediocre. For a good breakfast try the NY deli a few doors down

The “handicap” bathroom was a veritable obstacle course. I would be amazed if you haven’t been sued MANY times by handicapped travelers. I’d ask your GM to use the toilet once. You cannot access the toilet without slamming your head into a useless shelf. Plus, every time you sit on the toilet, if you are 6 foot or taller, your forehead slams into the same shelf. It is definitely NOT helpful. It is DISGRACEFUL.

We thought it was a lovely hotel.

Tried to call, the phone was not connected and could not find the phone jack. Was attacked by the breakfast grill lady after being advised by the front desk to get breakfast down the hall at the Embassy Suites. Forced to return to the front desk for confirmation to only be told by the grill lady that she will only serve us this one time. Didn’t know the grill lady owned the hotel?? All this to have a breakfast barely suitable for human consumption. I’ve stayed at the Embassy Suites plenty of times and have never had to deal with any sort of problem in the past. Needless to say I was not happy with the hotel and the staff. I’ll have to really think hard about staying with them in the future. 👎