Rodeway Inn & Suites near Outlet Mall - Asheville

Clean, bug free, no smoke smell, extremely friendly front desk, comfy beds. Not well kept up but if you are just looking for a place to crash it works.

Good

Easy access, easy to find rooms:) Parking lot is a tad small but there’s more parking in the back:)

When i tried to check in the lady working the desk quit her job and walked off leaving the hotel with no manager or anyone to help guests. Very unprofessional and i ended up sleeping in my vehicle

Exceptional

Wasn’t looking for anything glamorous. Hardly spent any time in the room anyways so it was ok for the stay. When I checked in I didnt know there was a $100 deposit you get back after checkout; front desk clerk at night was very helpful for me.(Don’t remember his name) I’m thankful for that.

Not clean and very loud and noisy.

Bad

The filth, the nasty, moldy shower I couldn’t force myself to use, the criminal element milling around the grounds at night, the yelling, staff that’s beyond rude (clearly feeling this is the only way to deal with these issues) Last option only! Trust me!

I checked into the property, the main manager explicitly gave me verbal assurance that would beme within a three-business-day minimum. I officially checked out of the property on July 15th. I did not receive my $100 deposit or a receipt upon my checkout.

Its a dump

Every time I cut my air conditioner on all I smell was cigarette smoke

Nothing Every time I cut my air conditioner on all I smell was cigarette smoke

They could not check me in when i arrived. They told me to come back later. I tried but could not even get into the parking lot. This place was simply awful. I went elsewhere.

They told me to come back later because they couldn't check me in. I tried and could not get into the tiny crowded lot, so I left and went elsewhere. Place was a dump and the desk clerk was very gruff and hard to understand. I will NEVER book them again.

The staff were good but the room although not dirty it did smell heavy like cigarettes including the bedding and pillows. The first thing I noticed was the railing inside the elevator was broken and hanging by one bolt. It didn’t affect the elevator functionally, but it probably wouldn’t be a big deal to fix either, and it was just left that way, hanging. Not a good look to just not maintain your property.

Exceptional

Just as we were checking in, our granddaughter came in to say we need to go. We had a famiy emergency. I had signed in, but we were not assigned a room yet. The woman at the behind the desk said if we wanted our money back, we must connect booking.com we had to leave immediately, so we just let it go. To be clear, we were not assigned a room and we left. Please see what I wrote above. Bottom line we never got a room, aka, we did not stay there.

There was no breakfast Wasn’t the greatest location for our trip

Wasn’t the greatest location for our trip