Kazzhol Hotel Astana
About Kazzhol Hotel Astana
Experience an abundance of unparalleled facilities and features at Kazzhol Hotel Astana. Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Nur-Sultan becomes even more accessible, thanks to the shuttle amenities provided at the hotel.For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, luggage storage and safety deposit boxes.In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations.At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Kazzhol Hotel Astana with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal.Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.For visitors wishing to smoke, designated smoking zones can be found.At Kazzhol Hotel Astana, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with blackout curtains and air conditioning for your convenience. Certain rooms boast in-room amusement features such as daily newspaper, television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator, a coffee or tea maker and mini bar is available to cater to your requirements when desired.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Be sure to stop by the elegant executive lounge where you can experience the lavish amenities and ambiance. Begin your day with a scrumptious on-site breakfast available each morning at Kazzhol Hotel Astana. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.Create unforgettable moments with your fellow voyagers just steps away, at hotel's karaoke rooms and bar, for a delightful evening together.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. During your stay, don't forget to allocate some moments to experience the readily available shoreline. Conclude your holiday perfectly with a visit to massage, hot tub, spa and sauna on your final days. Be sure to drop by the pool at hotel at least once during your stay.Discover the fitness amenities at hotel to maintain your health and strength during your getaway.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Family friendly
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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The hotel's location is undoubtedly its biggest advantage. Unfortunately, this was the only aspect that fully met our expectations. Outdated rooms and facilities The hotel feels quite old, and the rooms look worn and somewhat dirty. It is obvious that much of the furniture and equipment have not been renovated or replaced for many years. Difficult access with luggage The entrance is very inconvenient for guests traveling with heavy luggage. There is a steep staircase with no ramp, making it extremely difficult to carry suitcases. No assistance with luggage was offered. Housekeeping Housekeeping was infrequent, and we would have appreciated the room being cleaned more often during our stay. Breakfast The breakfast was very basic and below our expectations. It was acceptable but certainly nothing special. Bathroom issue The bathroom had a significant problem. Every time we took a shower, water leaked through the large gaps between the glass panel and the floor, leaving the entire bathroom floor flooded afterward, even when the shower was used carefully. Poor handling of an early departure The most disappointing part of our stay was how our early departure was handled. We had booked seven nights but needed to leave a few days earlier. We requested a partial refund for the unused nights, but the hotel told us to contact Booking.com because the reservation had been made through their platform. Booking.com then directed us back to the hotel. After being sent back and forth between the hotel and Booking.com without any resolution, we eventually gave up and accepted the financial loss.
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The staff is the only redeeming quality of this hotel. The people at the reception were very nice and accommodating. 1) the location: not a safe neighborhood 2) no ramp: we had to carry the stroller because the second entrance didn’t have a ramp, only stairs 3) weird smell in the room we were staying, we had to keep the windows open 4) the suite was just a room with a small divider 5) cleaning was irregular
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Stuff is very friendly, breakfast is great, room is very clean. Highly recommend N/A
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Sauna, spa ? Everything
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Very helpful and accommodating staff, will book it again!
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Be careful if you book this hotel and have an medical emergency they won’t cancel your booking
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Very big bedroom and living work space Could not get television to work
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Everything was perfect! the stuff was very nice and frinedly.
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The layout of the room is very odd. Didn't care for the bathroom design. Too many light switches and it took few min to figure out how to make the lights work.
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Location, clean If you want to switch on the light at night in the bathroom, you will switch on all the lights in the room. It doesn’t work separately(((((
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Absolutely amazing! I feel like a home !
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Will stay again
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Nothing A/C did not work. Strange bathrooms. Greasy food for breakfast. Rooms were not cleaned.
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Superb
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Everything was good. It was a good choice.
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Exceptional
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good value for money interaction in English has been a challenge
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Spacious room, well equipped bathroom, good wi-fi, basic breakfast The room was not properly cleaned before our arrival. There was leftovers of previous stays (see photo). We were four, however, there was only one glass in the room. Two similar beds had various blankets: one small and one large.
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Very good
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Exceptional
