Kimpton Shane Hotel by IHG

The room was great and the hotel! However the only issue for me was the beds they weren’t comfortable at all.

The staff were very friendly and helpful. The guest spaces were clean and well-maintained. I love the ice and water stations, especially in warm weather!!

Very convenient location, the staff was extremely friendly.

Breakfast buffet was a perk. My young child ate free. The front desk staff during the day time especially had exceptional hospitality. They were very helpful when small issue came up and went above and beyond. I can only wish parking was included but they share the garage. Even so, valet was kind and helpful. No full sized cribs at this location but pack and play was set up for me when I requested it. For families who need a safe clean space guaranteed for their kids and car in a central location in Atlanta, this hits the mark. My young kids (one on the spectrum) is comfortable here and was not bothered by city noise in this hotel. He could not even hear the neighboring rooms. He is picky and loved the breakfast. Good coffee selections but I wish they left the coffee cart out until 11 or 11:30 personally. The floor to ceiling window view of the city was special for the kids and beds were comfy and clean. Ice clean and accessible. 3rd stay.

Great lobby bar staff. Super friendly. Front desk staff amazing. Valet staff super friendly also!!

Excellent avacado toast and wide selection for lunch salad bar. Very graciously and high quality serve staff.

Staff, as always, were excellent.

Great Staff, room, and wonderful shower!

Convenient and economical. Clean rooms. Nice city views.

Love this spot, access to everything, walkable, and the staff were great!

Beautiful property in a great location. Super clean, beautifully decorated and a helpful staff.

Great customer service and well maintained property

I had a very strange experience there. The staff gave us the wrong room. We requested a suite with a sofa bed, bedroom and living area. We were given something different. The check in experience was not great and even though we had a suite, we requested that they store two bags and the staff was very reluctant and said no initially. I was with a coworker who got into some kind of altercation with another guest and was asked to permanently leave even though I later went back to the bar and asked the bartender what happened and was told it was the other guest's fault. The security guard told my coworker that the bartender backed up the guest. THEN my boyfriend asked for a slightly larger pour as a favor at the end of the night (in exchange for the tip) and the bartender emptied the contents of the wine bottle into the glass and then charged him for it. She told him she had to charge because there were cameras everywhere and everyone wa watching us (even though I was not involved in the altercation). All in all it was a poor experience for me and I would never stay there again.

This is one of my favorite spots to stay in Atlanta. It’s walking distance to a few bars and the museum. The staff makes you feel welcomed and is committed to you enjoying your stay without it feeling it too forced. The food is decent. The rooms are clean and well maintained. The shower pressure and the views are my favorite parts.

Restaurant fixed priced dinner was good, The hotel front desk staff were helpful. Top notch. I understand that it's a new hotel and restaurant but the restaurant service was very slow. The kitchen seemed to have very few employees and there wasn't much hustle to be seen.

Location & amenities. They need more housekeeping staff to keep up with volume.

Blackout shades were not operational. Could not sleep with cityn lights coming into the room.

Hotel was very modern. The rooms were super nice in the showers and bathroom were exceptional!

The hotel was very cozy and comfortable to be in. The shower was amazing. I almost didn't want to get out. The beds, very comfortable, I have a lot of back issues and slept decent which is better than I can safe for 90% of hotels I stay at. The staff was nice, especially Jenna. She was super kind to my family and I. Made us feel super welcome as soon as we arrived and every time we saw her she was attentive, super easy going, and genuine. Her presence alone makes that place a home away from home and we will be coming back. Thanks Jenna, thank you also to Phillip who is a funny and an easy going staff member at the bar. I kept coming back just to have fun conversations. These two employees cannot be left out of future consideration for big pay raises. I visit many hotels around the nation for trips and these two are at the top of my list of best people to represent a hotel! They are both worthy of executive roles, these are the type of professionals that make patrons like myself share where to stay in Atlanta. Thanks again for the great stay. We will be back.

Superb