The Ritz-Carlton Bal Harbour, Miami

Everything about this hotel is perfect

Best stay ever! Wonderful staff. Location. Ambiance. Beach. Room Service. So sad they are closing for renovations! Cannot wait to be back. Hands down best view from a hotel room! So special!

Fantastic stay from start to finish! Beautiful property and great location. We traveled for the Miami Open but also for a romantic weekend and we were not disappointed. The suite had amazing views, the room service was excellent and all the staff was helpful with what ever we needed. We did not even have time to take advantage of the spa or some of the restaurants but we really enjoyed riding the bikes along the ocean path. It was also a short drive to the Bal Harbour shops which were amazing. We would definitely stay here again! This oceanfront property is perfect for couples or families.

Ive been to this property 4 times and has been satisfied with their service. Last week, there was no internet service and the housekkeping did not come up and clean the room and we stayed there for 3 days.

I had an ocean view that was amazing! My stay was extremely beyond my expectations.

Have stayed at Ritz Carltons all over the world and this is worst managed property. Made us wait for room until 5 minutes before 4 pm check in. Said hotel was fully booked which was a lie. Website showed 6 room categories immediately available gor our entire stat. Awakened at 7 am my maintenance workers talking outside our room. Gangsta rap videos playing loudly at pool bar. Just a poorly managed oroperty at every level.

Were no better than any 4 star hotel. Zero Perks no chairs available at the pool or beach Ridiculous 4pm checkin, dont you dare ask For a late check out. Remove the sign and this Is an average 3.5 to 4 star property. Zero reason To ever come back much better quality elsewhere

Expect the answer to everything here to be “No!”- The bathtub in our room did not turn off or drain properly and maintenance joined us right before my 4 year old and 2 year olds bed time to fix it, housekeeping took hours to show up, I was reprimanded for taking “too many beach towels”- we had a party of 4, not 2. The beach shuts down at 4:30, along with the pool bar which is less than ideal. If you want to take a swim past 4:30, there won’t be a towel in site to dry off with. Late checkout? Dont even think about it. The staff at this hotel needs a lesson in hospitality- when my husband first brought some of our issues to the Manager who should get out of the office and get on the floor- the Manager told me husband he had only called about housekeeping coming 3 hours ago- laughable. No, I am so sorry, how can I make your stay better. We were offered a measly 30K Bonvoy points for our troubles. For the nightly price- stay as bar away as possible!

everything was excellent.

Exceptional

Exceptional

Nice new property in a beautiful location. The service was a little less than usual for a RC.

Very good experience overall!

Exceptional

Superb

Very good

I booked a room with ocean view balcony ( which I paid extra for) but was given a different a different room with a view of the building next to the hotel and that they don’t have “ocean view rooms” when their website literally says that and that is what I booked and when I told the front desk they gave “another room”. Car parking is $55 per day for those who want to rent a car. I wouldn’t go back because the price you pay for isn’t worth what you get. I normally don’t like to give bad reviews but we didn’t enjoy it even though we paid $2600+ for a day and two night stay.

avg service, hidden daily fees, not planning on staying again in this hotel.

Excellent in every way; especially the staff!

Restaurant and beach facility is phenomenal, albeit a little difficult to find. Service was OK overall and gym equipment needs to be cleaned much more often (also not sure why kept so warm). Overall amazing facility though so would be back!