Golden Flower Hotel Bandung

the location very easy to access for all the places. the spa was good. a spa location not really nice place

Good location. Very good breakfast. Spacious room. All things worked. No beer in the hotel.

Location OK Facilities is poor, gym equipment is very old and not function well. So noisy in early morning, some guest do karaoke at 6 am in the morning. Tap water in the toilet is kinda broken. Variety breakfast is OK but there is ants in the pudding.

Superb

Bathroom

Location

Pleasant

The hotel doesn’t look as a four stars hotel because the facilities are not good and the shower doesn’t work well and cannot be fixed. The parking lot very limited

nothing My recent stay at Golden Flower Hotel Bandung was profoundly disappointing. I booked four rooms, and the experience was marred by a series of unacceptable issues, reflecting a severe lack of service and maintenance. The check-in process was chaotic. A male staff member took an excessive six minutes to locate my booking, then abruptly left me with another staff member without explanation. This set the tone for the hotel's poor service. Upon entering our rooms, we discovered three were in a deplorable state: dirty carpets littered with hair, sweat-stained pillowcases, broken bathroom lights and toilets, non-functional telephones and room doors, and a non-working refrigerator. Bathroom amenities were also missing. Despite our complaints, the hotel's response was dismissive, citing full occupancy as an excuse for inaction. A simple request for replaced pillowcases went unfulfilled until 11 PM. The presence of green mold on the bathroom door, a clear sign of neglected housekeeping, was particularly appalling. Breakfast at the Lotus restaurant was another disaster. At 7:40 AM, all food was depleted. It took an astonishing 66 minutes to replenish just three fruit items, and other dishes remained empty, forcing guests to contend with scraps. This blatant disregard for guest experience was unacceptable. Check-out was equally frustrating. There was no concierge or bellboy assistance, and a reception staff member with thick glasses curtly told us to "just wait," leaving us stranded in the lobby. The basement parking was a nightmare: narrow, poorly ventilated, and riddled with pillars. Without parking attendants, our car sustained two deep scratches on the front left door. In conclusion, Golden Flower Hotel Bandung is a hotel to be avoided. The substandard facilities, incompetent staff, and lack of basic upkeep are inexcusable. The fees charged are in no way justified by the abysmal experience provided. I strongly advise against staying at this hotel.

Call 2 times to ask receptionists to check our air conditioner but 16 degree feels like 21 degree. Water shower sometimes during peak hour , no water comes out. The toilet/shower room, both floor trap water during wet. Not good due ti can cause slippery.

Everything!!! Nothing!!!

central location nothing

The hotel was totaly good everything was good, thanks for hotel management and staff Nothing

Superb

Room dirty, floor carpet dirty, bathroom and toilet dirty, hot water not available in the morning, bed dirty, definitely need total maintenance, breakfast average, car parking not free

The location is strategic, situated in the heart of Jakarta. It is within walking distance of the Braga area—kudos for that! I arrived at the hotel at 6 PM local time, checked in, and received a room that did not match my booking preferences. Since the reservation was made through Agoda, I initially accepted the situation as it involved a third party. However, the experience quickly went downhill. The first room had a malfunctioning wardrobe. When I reported it, the staff explained that it could only be opened partially because it was broken. Reluctantly, I accepted this. The second room was even worse, with a faulty air conditioner that only blew air without cooling. Although they sent someone to repair it, the issue remained unresolved. I informed the staff that I was heading out for dinner, hoping the room would be fixed upon my return. Unfortunately, after four hours, nothing had improved. When I asked for an update, the receptionist casually mentioned that the indoor or outdoor unit was still under repair. This level of service is unacceptable. Your staff needs proper training—send your receptionists to a customer service class. I traveled from outside Indonesia and needed rest. After insisting on a functional room, it took another 1.5 hours to provide me with one. This is far from satisfactory. To make matters worse, the water pressure on level 5 in the morning was terrible, and there was no hot water at all. My advice: find a better place for the price you’re charging—it’s not worth it. This experience has been deeply disappointing. Do better.

No breakfast So bad hotel

Superb

Good

Superb