Collection O Riau Near Trans Studio Bandung Formerly Asteria Hotel
About Collection O Riau Near Trans Studio Bandung Formerly Asteria Hotel
At Collection O Riau Near Trans Studio Bandung Formerly Asteria Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Complimentary parking is available for guests.Continuously receive the support you require through front desk amenities such as express check-in or check-out and luggage storage.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room.Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with daily newspaper, television and cable TV to ensure guest amusement.In certain rooms, the hotel offers visitors access to a refrigerator and bottled water.Collection O Riau Near Trans Studio Bandung Formerly Asteria Hotel offers a hair dryer and toiletries in the restrooms of specific accommodations.
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Express check-in / check-out
- Luggage storage
- Multilingual staff
- Family friendly
- Smoke-free property
- Air conditioning
Reviews
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This hotel reject my booking, simply because i didn't check in earlier. I have informed this property in the chat box that i will come around 7 PM-8PM. I arrived there on time but they didn't have room for me. They said that they prioritized guest who come first & pay it in advance. Then how come my reservation confimed by BOOKING.COM and not confirmed by this property???? The phone number that mentioned in the detail is wrong, they didn't update it. I try to contact property (OYO) by chat but no respond. I also contact BOOKING.COM but no INDONESIAN STAFF that night. The staff of ASTERIA, his name IDRIS ISMAIL said that hotel can't provide me the room coz i haven't paid then why BOOKING.COM confirmed my booking and said that i can pay at the property when i check in??? I was furious that night to him, he yell back at me. You can simply reject my booking if i didn't showed up timely based on my check in confirmaion time. I arrived on time then why you give my room to others???? NOT MAKE SENSE. I just want my room, i didn't wanna hear you give my room to other. Is this how you treat your guest???? You dump your guest just like that???? BOOKING.COM, why you give option "PAY AT THE PROPERTY" without any guarantee that guest will get the room????????? I call the hotel manager 3x, no answered. I was mad that night. No one can be contacted. I left the property in anger. I don't want to recommend this property to anyone. They don't respect my booking then how come they can respect their guest????? This case makes me think twice to book hotel room with BOOKING.COM
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The smell of smoke and the bathroom
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need more clean for room
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Location is good Bathroom is dirty, room smells bad and not sound proof. You can hear the street all day.
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Superb
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The bed is in a bad condition. My body is really sore after sleeping on the bed.
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Good
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Very good
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Good
