Cassia Rama 9 Bangkok, part of Banyan Group

Although I made my reservation via Booking.com, when I arrived at the hotel, I was informed that there were two reservations in my name for the same dates. I was asked to cancel the second one. However, I hadn’t made two reservations and had already paid for the one I’d made on Booking. I was then given a reservation number and informed that it was from Trip.com. I contacted Booking.com, who confirmed that there was only one reservation in my name and that it had already been paid for. When I contacted Trip.com with the reservation number provided by the hotel, they told me that they did not have that reservation in their system (the only reservation on file was the one from Booking). I explained the situation to the person at the front desk, and I put Trip.com on speakerphone so that they could explain directly to her that there was no reservation in my name. I said that I couldn’t cancel a reservation that didn’t exist and suggested that it was probably an error in their system. I asked if I would be charged for this second reservation and received a very vague answer. When I checked out at the end of my stay, I asked if everything was in order and was told it was. However, when I returned from my trip, I found that the hotel had charged me for the second reservation after all. They used the Agoda website. The problem is that I never gave the hotel my credit card details for this booking, and I didn’t have the card itself with me during my trip. I understand that they manually entered my credit card details, which they had obtained from Booking.com, into the Agoda platform. I disputed the transaction with my bank. I also contacted Agoda to trace the reservation, informing them that my credit card had been used without authorisation. Agoda was unable to find this second reservation in their system, nor could Booking.com or Trip.com.

The design of the suite felt like home The room service (towels and sheets replacement) was great The location was nice and a lot of restaurants at the lobby The receptionist when we arrived was the rudest person ive met in thailand The upper shower didnt work well at all

The room was modern, clean, and functional . The market on site was very handy, as were the fast food restaurants within the lobby. The breakfast buffet had a wide variety of foods. All staff members were friendly and helpful. The location was too far removed from shops and restaurants. The rooftop pool area was disappointing. There were no pads for any of the outdoor furniture and no umbrellas to provide shade in the extreme heat. That space could be so much better utilized.

I love how the property had shops and restaurants downstairs The one bathroom seemed to have a little erosion to the bathtub

spacious & modern. they do not clean the floor inside the room ? we stayed 7 days but no brooming or mopping floors. no variety of food in the breakfast buffet.

Not clean , smell , far away no services

The hotel is basically new, in a developing area so you will need a taxi or motorbike taxi better, in order to get around. This 37-floor building has a condo taking part of the lower floors, and at ground level there are some small simple restaurants and a Hong Kong elegant restaurant too. A grocery store is also available, and a laundry is nearby. I found all of this very convenient. I had the Executive Studio on the 35th floor and the view of the city was breathtaking. It is a 2-floor room, with the bedroom on the top level, and a ladder to climb into it. Bed was really comfy, noise insultation too. The swimming pool on the top floor is very nice, there is a separate area for sun beds. I heard no noise from the bar at night. The rooftop bar only accepted cash payments, which I found weird. Other than that, everything was very good.

elevator take too much time to get to any floor.

Fresh hotel, great room, nice rooftop pool. Staff gave us room on top floor, great view. There are several catering facilities in the building as well as 7/11, so you will have catering possibilities for reasonable prices not going outside.

It was good and nice staff. But the quality of the building and the room was average.

Location is difficult to navigate for public transport

Family friendly Not near public transport/BTS

The swimming pool on top floor was very dark they don’t care about there and the locker were broken

Amazing facilities and ease

Cleaning level Staff are very formal Never got helped without asking

That was an apartment where I could actually live for a longer period of time. Split level with bedroom on the top floor. Kitchen area, bath and shower. Comfortable seating, MRT and BTS public transport are not in walking distance. But not enough to make me give less than 10 for the experience.

The laundry dryers weren’t functioning well. Had to put the load three times still clothes remained wet. Also there were some more washer/dryer nearby in same property other but we were not informed so we waited queuing up for the two which were near the elevator.

elevators setup is a real disaster. a vacation ruining issue. two lifts only for 40 floors. wait time is approx 20 mins for the lift. extremely bad. also our floor (36) had a drainage and smell issue. we spent the vacation with a bad smell 247

You need to wait 5 min for elevator is very slow. Sometimes is full then you need to wait another 5min. In elevator most of the time is very bad smell.

Nice hotel with restaurants near by. Great Thai massage available in the hotel spa. Self service paid laundry machines available onsight. Exceptionally good breakfast buffet included. Likes the coffee shop/cafe in the lobby for a morning wake up. Location was difficult for us. No metro stops close by, but they offer a free shuttle to a mall that has one.