Indra Regent Hotel

Price and room size

The room was clean and good. The swimming pool was nice It is located in a busy area. Lots of noise. Evening everything is closed and not much to do.

Breakfast was arranged badly. Why do you not include breakfast with all bookings

Location close to market and train station Dated, but improvements have been made since last time I visited

Perfect location

The housekeeping staff has consistently neglected their duties, failing to maintain cleanliness in the rooms and bathroom. Furthermore, they have been observed inspecting the contents of the trash bins and taking photographs of them. And claim me 2300 Thai Batht for 3 dots of nail color on the bed sheet. The hotel is excessively noisy and lacks cleanliness, as mentioned in the review. I strongly advise against booking this hotel.

Close to shopping district and malls No slippers floor was very cold and the breakfast was bad.

Staff not available in night if thing need even water

Location, service of the front office team. We arrived at 13:30, hoping to check in at the time mentioned on the reservation. However, we were not given any of the 4 rooms that were reserved until 15:30. The room maids forgot to put toiletries and towels in some rooms during the 4 nights we stayed, and they need supervision in most of the areas when it comes to cleaning, and they never clean our rooms until late (probably due to a shortage of staff). What really surprised me was when they checked the rooms on our departure. They said everything was okay, whereas in some of our rooms, towels and glasses were missing, and one of us forgot an iPad in the room. I wonder why they collect a 3,000 THB damage deposit. The temperature of the air-conditioning in the Junior suite could not be adjusted and was always at 19 degrees. There were no room slippers despite the cold marble floor. We were forced to wait for half an hour for breakfast the next morning because our rooms were not on the list. Hence. It shows a lack of communication between the front office department and F&B. We had to remind the waitress to refill the water in the coffee machine every time we ate. Wifi speed was good, but on and off, and the reception was always hard to call. I guess they do not understand the hotel procedure of picking up the phone within three rings. To sum up, it's a pity that the hotel of this calibre is failing in all departments, and the owners are probably aware of this. They are either happy with offering cheap room rates to the large tour groups that would not complain or that they never visit for hotel inspection. I have stayed in other hotels around Pratunam, but this is by far disappointing. I would not stay again and would not recommend it to others.

Location Nothing

Location, service of the reception team, and breakfast buffet were okay. The lift was the only thing that was functioning properly. We arrived at 13:30, hoping to check in at the time mentioned on the reservation. However, we were not given any of the 4 rooms that were reserved until 15:30. The room maids forgot to put toiletries and towels in some rooms during the 4 nights we stayed, and they need supervision in most of the areas when it comes to cleaning, and they never clean our rooms until late (probably due to a shortage of staff). What really surprised me was when they checked the rooms on our departure. They said everything was okay, whereas in some of our rooms, towels and glasses were missing, and one of us forgot an iPad in the room. I wonder why they collect a 3,000 THB damage deposit. The temperature of the air-conditioning in the Junior suite could not be adjusted and was always at 19 degrees. We were forced to wait for half an hour for breakfast the next morning because our rooms were not on the list. Hence. It shows a lack of communication between the front office department and F&B. We had to remind the waitress to refill the water in the coffee machine every time we ate. To sum up, it's a pity that the hotel of this calibre is failing in all departments, and the owners are probably aware of this. They are either happy with offering cheap room rates to the large tour groups that would not complain or that they never visit for hotel inspection. I have stayed in other hotels around Pratunam, but this is by far disappointing. I would not stay again and would not recommend it to others.

The location was spot on, and the rooms were large enough. The breakfast buffet was okay. The lift is super fast. The reception team is professional and is doing its best to handle the deficiencies of other departments. We arrived at 13:30, hoping to check in at the time mentioned on the reservation. However, we were not given any of the 4 rooms that were reserved until 15:30. The room maids forgot to put toiletries and towels in some rooms during the 4 nights we stayed, and they need supervision in most of the areas when it comes to cleaning, and they never clean our rooms until late (probably due to a shortage of staff). What really surprised me was when they checked the rooms on our departure. They said everything was okay, whereas in some of our rooms, towels and glasses were missing, and one of us forgot an iPad in the room. I wonder why they collect a 3,000 THB damage deposit. The temperature of the air-conditioning in the Junior suite could not be adjusted and was always at 19 degrees. We were forced to wait for half an hour for breakfast the next morning because our rooms were not on the list. Hence. It shows a lack of communication between the front office department and F&B. We had to remind the waitress to refill the water in the coffee machine every time we ate. To sum up, it's a pity that the hotel of this calibre is failing in all departments, and the owners are probably aware of this. They are either happy with offering cheap room rates to the large tour groups that would not complain or that they never visit for hotel inspection. I have stayed in other hotels around Pratunam, but this is by far disappointing. I would not stay again and would not recommend it to others.

Room is spacious, and clean. Location is very good, It is good that if you could start the restaurant on the lobby floor, that hotel had earlier. Hot water pressure was very low. Need repairs for the system. Need improvement for the breakfast with changing the menu day by day. Otherwise, people fed up with same menu every day. Also need more staff for the breakfast restaurant. Some of the days that I stayed noticed only one person trying to serve many people, and it was poor service. I have stayed in this hotel more than 5 times now, earlier breakfast was served in a spacious area, but the current restaurant is small and congested

The manager was arrogant, unpleasant, and inhumane. She planned to charge us twice for a single reservation. People like that shouldn't work in a hotel. Be warned, you won't receive any kindness from her. Of course, he uses his own staff for these unfair practices. We also feel sorry for the nice staff of such a Manager.

There were no slippers inside the room and the floor was very cold specially when you just had your foot massage outisde the hotel

The TV is a disaster for say English australian and european foreigners who want bbc etc. Basically we just unplugged it and used our phones. And could for non Asian and Indian etc customers we have baked beans?? An English delight... the egg station was great... and lovely staff

Location. Higher floor. Friendly staff. Limited amenities.

The hotel looks elegant, with a nice lobby, spacious and clean rooms, and a very convenient location. We booked a Superior Triple Room and the reception told us that all room sizes are the same but we ended up to a two bedroom room and took 3 hours after multiple call follow-ups and going to reception to get it fix. The following day it was corrected and the correct room is way bigger than the wrong room. It messed up our itenary and wasted so much of our time. Our arrival experience was stressful. Despite a confirmed booking for a Superior Triple Room, we were initially given the wrong room and had to make multiple follow-ups late at night. We were moved between temporary rooms, one of which was not properly cleaned, and had to transfer again the next morning, wasting time and adding stress. The pool and bar were also poorly maintained. Overall, the hotel has good facilities and potential, but service handling and coordination need improvement.

Location Very limited facilities. No microwave. No Laundry service.

The room was clean. Room smaller than booking indicated. The hotel has a very dated, rundown feel. Reception is slow. The place has a depressing feeling.