Belvedere Holidy Club

Very good

Breakfast is good Old Beds

Exceptional

Lovely, large enough accommodation that was perfect for the 3 of us (2 adults and a toddler). Great location as everything was in walking distance but it was just faraway enough to not be disturbed by the nightlife. The indoor pool was nice and warm. No issues parking the car. The breakfast was okay but not the best but that was down to my preference. They did have an issue with the water at one point. The TV only offered very limited English channels but at least we had cartoons for the toddler. The cutlery and pots and pans needs improving.

Passable

Staff were very friendly and helpful, especially Mariana. Food. Hotel bar was closed in the evening. Spa and pool were absolutely below standard.

Very good

Superb

Brilliant value for money. Spacious apartment. Great pool area. Not crowded. Attractive flowers and building. Easy walk to Bankso old town and gondola. Decor is dated.

The pool area was clean and well maintained. The warm pool inside is perfect if you still want to swim even if the weather is not the best. The maid was polite and our room was spacious and clean. The staff could be better. The woman at reception was speaking ridiculously quiet and had no adequate manners. Also, you could put up a sign about the time the gaming room closes, because otherwise guests assume that it works all the time. Also, they turn it off at different time every day, this is ridiculous because it is impossible to make plans to visit the gaming room as it does not work same hours. Prices at the pool bar are a bit too high. My “double bed” was just two single beds put together, ok, but the problem was that they were on wheels so it is possible that they move and also, both of the single beds had one wheel missing which led to lack of stability when you lay on them. It is surprising that we had no toiletries in our room, only some shower gel in the shower cabin.

Exceptional

It has everything you may need - food and drinks and swimming pool Some facilities are a bit old

Food and swimming pool, room

The room was fairly clean and true to pictures. The staff was not very helpful or friendly. The breakfast room was gloomy and the breakfast food of really poor quality. Did also have a man trying to open our door during the evening as we had turned the lights off for a nap, and then saw a few men checking windows from the outside as if scouting flats to break in, in line with a number of reviews here.

Very good

1. Breakfast is nice 2. Massage lady has amazing skills! 1. The staff on reception was inadequate and lacks communication skills. They were saying random codes for some doors that we didn’t know the location of. Making them tell us information was like pulling teeth.. 2. Could not explain in our native language (we are Bulgarians) where our rooms are. 3. Ski shuttle was broken so they were using another hotel’s shuttle - terrible communication between hotel and shuttle, we were waiting 50 minutes for it and then gave up and walked to the hotel in our ski gear!!! 4. Hard to find the entrance and reception 5. Barrier breaks constantly 6. Some rooms are very cold, we needed additional heaters.. for winter season, it is unacceptable. 7. When we first arrived, they couldn’t find the key to one of the rooms..

Nice mountain view! Flat screen TVs both in the living room and bedroom. Lovely breakfast. Great location with free car parking.

we liked nothing here, so disappointing. no internet, poor breakfast, barely english speaking staff, and very unfriendly we liked nothing here, so disappointing. no internet, poor breakfast, barely english speaking staff, and very unfriendly very dirty rooms, broken appliances in the kitchen, very cold, shower and sink licking all over the bathroom, a deep and steady cigarette smell no matter how much we had the windows open we will never ever return here

Exceptional

Large apartment, we did not miss anything. The pool was heated (this was a biiig surprise), the saunas were ok, the food was great (breakfast and dinner), the staff was very frindly and helpful. Big yeeey for the comfy bathrobes. Very close to the Gondola. You can buy ski passes or rent equipment from the hotel. It was cold in the room as the balcony doors did not closed properly. No wi-fi, as the apartment was not in the main building. Small bathroom and no furniture/ shelfs where you can put cosmetics or something. Furniture was old. The bedroom was over-crowded with useless furniture. The fridge was very noisy. The garden/ the way to the restaurant/ reception was very dark by night.