Royal Suites

Not clean. Would not stay again.

I like the stay but the FIRE that happened was not good I understand things happen A real fire I did not like that There is a need.for NEW TOWELS because they put the towels on the floor to soak water

Very unclean. Lights didn’t work. Rooms smelled like smoke.

Room had ro

Price

Absolutely Nothing The first room they gave us was filthy. There was food on the floor, the lamps were broken and the room smelled awful. The second room they gave us, the toilet didn't flush, the room smelled of pee and looked like someone had peed in the corner, and we found what appeared to be empty penny size ziploc bags on the couch. The pictures on the website do not reflect the hotel rooms.

Exceptional

The hotel provided an awesome experience. If anything was broken or needed fixing, the employees were quick to find a solution or assist with the issue. Overall, my experience was fantastic, and I was very satisfied with the excellent service and hospitality.

No I love everything about the hotel. This exceeded my expectations!!

THE FRONT DESK EMPLOYEE WAS VERY RUDE AND SEEMED ANNOYED EVERY TIME I ASKED A QUESTION. HE WOULD SIGH OR TAKE A DEEP BREATH AS IF I WAS BOTHERING HIM. I BOOKED TWO ROOMS THROUGH A BOOKING SITE, BUT I RECEIVED CONFUSING INFORMATION ABOUT THE BEDS. FIRST, I WAS TOLD ONLY ONE BED WAS AVAILABLE, THEN I WAS TOLD SOMETHING DIFFERENT. THE INFORMATION KEPT CHANGING, WHICH MADE CHECK-IN STRESSFUL. ONCE WE GOT THE ROOMS, THE PROBLEMS CONTINUED. MY SHOWER DID NOT WORK, THE BLOW DRYER DID NOT WORK, AND THERE WAS A NOTICEABLE STAIN ON MY SHEETS. THE ROOM ALSO HAD A STRANGE, UNPLEASANT SMELL. THESE ARE BASIC THINGS THAT SHOULD HAVE BEEN CHECKED BEFORE GUESTS WERE GIVEN THE ROOMS. I DO NOT WANT TO JUDGE ANYONE WHO WAS THERE, BUT I PERSONALLY DID NOT FEEL COMFORTABLE, ESPECIALLY AS SOMEONE WHO IS NOT FAMILIAR WITH THE AREA. I REQUESTED A REFUND FOR THE SECOND NIGHT AND WAS TOLD I WOULD RECEIVE $65 FOR BOTH ROOMS. HOWEVER, WHEN I CHECKED THIS MORNING, I SAW THAT I WAS ONLY REFUNDED FOR ONE ROOM. I WILL BE GOING BACK TODAY TO SPEAK WITH THEM AND REQUEST THE REMAINING REFUND!😡

It was quiet and rooms are big The smell by the elevators

I like so to he colors WTing time

Bad

The view

The front desk and workers are amazing person sweet and excellent service

Nothing The room had Holes in walls it was the nastest room we have ever stayed in.

Bad

I didn’t like anything,we did not stay. We left an hour into our stay. We tried to get our money back but the person left the desk and we could not locate him. The rooms were dirty, water on the floor and holes in the wall. I asked for my money back but I was told I had to go through booking. That places was definitely unsafe for me and my kids.

Exceptional

Exceptional