Deluxe Inn & Suites Baytown

Good AC, nice staff, well kept rooms, only issue is baby roaches here and there. Over all, 3.5/5

First issue was the two extra charges for our children. Picked the hotel specifically to save on money, and then they charged extra for the kids. Roaches in the room. Terrible smell. Sink was clogged. Didn’t even stay the full booked length. We went to another hotel.

We arrived and had to wait for someone to finally come from the back room to check in almost 10 minutes. I wrote the amount of guests on her sheet of paper needing the license plate number. She then stated that I didn’t put the right number of guests on the reservation. I told her it was 4 which is what the room allowed even after showing her another reservation at their own place that the price would be the same for 4 guests she insisted that it’s a $5 fee per kid (we had 2) I asked her why and she stated it was a damage deposit fee which didn’t make sense because the damage fee was posted on their window which didn’t state anything about children. She says I would get it back since it was cash when I checkout. I went to check out and the guy knew nothing about it. We were in a hurry for a tournament game I didn’t have time to fight about $10 but we definitely won’t recommend this place. They were so worried about “damage” when the room had paint peeling, a broken sink, and rust in and out of the tub. Really?! She was also adamant about “no guests” saying it about 5 times just checking in. They have no blankets on the bed, it was literally the thin bed cover that most people remove along with a thin bed sheet so make sure to take your own blankets. Only good thing about this place was the location for the venues of the tournament. I would’ve gladly paid a little extra to stay somewhere else if it wasn’t too late to cancel. Especially since there wasn’t even a pool to enjoy.

No comment No comment

Thanks Excellent

Location Roaches crawling in bed

Roaches crawling in bed

Staff

Exceptional

Very friendly staff, clean, quiet, and no roaches. Totally Top-notch for sure. N/A

The guy was rude disrespectful and had no customer service at all. Throwing his hands up at people yelling at people yeah he needs an EC class or something. I didn’t like anything about this hotel not the people not the rooms have the way it look nothing. Only thing that I can say about this that was good was that it was in a good area. Location was good otherwise that everything else sucked and I wouldn’t recommend anyone else.

Cleanliness

Exceptional

Nothing. I liked everything

Everything Nothing. I liked everything

Exceptional

Very poor

Good safe cheap

Clean room and safe. Staff attentive to service.

This was the worst hotel I've ever stayed in! Roaches everywhere! Outdated everything rust and mold everywhere! They moved us to a different room and promised it was better but woke up to more roaches! And it was Christmas!!