Residence Inn by Marriott Billings

Facility had useable amenities convenient enough for us. Thankful for windows that open as well. Surprisingly quiet too.

Exceptional

Always such kind staff, clean rooms, and great amenities.

Everything was very nice. There was dirt on the bathroom floor and spots on the table. Otherwise great

Exceptional

Location Lack of towel hooks in bathroom

Clean and spacious rooms, with breakfast included.

Exceptional

Rooms were clean, beds were great, AC was actually cold I was on 4th floor during 100 degree stretch and it was cold. The price was up because things were going on in town same hotel bs they always do Jack up rates because people come to town. The door wasn’t sealed right light came in around the door edge, the tv remote was broke in the one room.

Always good to see Kansas City Chris he has been there for years Is most congenial and professional

Very good

Great beds. Room was continently located. Continental breakfast. We weren’t there long. Less than 12 hours actually, but it was nice. Parking was a little difficult.

Fantastic stay and property. Stayed 4 nights and breakfast was different each day. Will definitely stay again

Room is spacious and clean

Ladonna went above and beyond to accommodate my every need. She was extremely helpful and professional! We will be back twice a month, to this hotel only. Amazing beds for a restful nights sleep.

Clean, quiet, and comfortable. Much needed respite after 10+ hours of driving.

No elevator

Exceptional

We really wanted to give a good review, but our experience with Hotels.com made the whole weekend a mess. We booked through the site, showed up to check in, and the hotel had no record of our reservation at all. It didn’t just happen once—it happened twice in the same weekend, which has never happened to us before and hopefully never will again. Both times, Hotels.com showed our booking as confirmed, but the hotel was actually overbooked and had to cancel it, and while they refunded the money, it still had to go through their processing timeline. That meant we had the full cost of this hotel charged, plus the full cost of the second hotel we ended up staying at, leaving us out over $1,000 before we even had a room for the night. We made it into Billings around 6 p.m. and didn’t actually get a room until 11 p.m. because we spent hours on the phone trying to sort things out and searching for anywhere with availability. The staff at the hotel were friendly and not the issue at all—it was the booking system and Hotels.com’s process. Their automated chat drags things out before you can reach a real person, and even then, all they can do is cancel the reservation and start the refund. Overall, it was a stressful, expensive, and completely avoidable situation.

We arrived after a long day of travel with our pets. The employee at the front desk, Chris, was kind, accommodating, and jovial. He went above and beyond to ensure we had a good experience. The hotel was extremely clean, well stocked and maintained, and the breakfast was unusually good for a free hotel meal! Highly recommend this hotel for your stay.