Hyatt Regency Birmingham-The Wynfrey Hotel

I’m not picky, like at all, but we booked this room for one particular reason: to take our girls to the galleria and to Dave & Buster’s on an overnight surprise Father’s Day retreat, per his request. Immediately upon entrance of the parking deck, we were confused, because the room key is the gate opener, which we didn’t have, and the entrance to the hotel is an elevator that takes you to the lobby. Once in the lobby and entered in, you take another elevator to the rooming area. The sink vanity sink in the bathroom had a huge crack in it, there were water marks on the ceiling, and a few other minor things of that nature. The bed though! I have a spinal and arthritis issue, so I couldn’t sleep AT ALL, the whole night. We couldn’t use the pool because the weather, understandable, and was also closed until after checkout time. The gym was the smallest one I’d seen in a hotel that has one. The biggest issue we had was walking into the mall thinking we’d be able to walk through mall and to Dave & Buster’s without leaving, and after walking about 5 miles and asking 5 different employees directions, found that alas you can not, and you have to drive there via car or walk all away around the building outside. If you get the chance to purchase the breakfast buffet online, do it though, because I paid $11 online for 4, and the receipt said it would have cost $105! It was nice, upity croud, could have enjoyed a few other places more though, like the Redmond or Hilton Homewood.

Yes, everything was great.

We love staying at this hotel. Very clean and staff is very friendly. Close amenities that will suite everyone.

I had a wonderful experience, the staff was very helpful and the location was great. The connecting entertainment and shopping were an added bonus.

It is also right next to Dave and Busters. I did not know that until we arrived! :-)

Exceptional

It was very clean and very nice employees Have no dislikes

It was a nice hotel until a guy park my vehicle and an item became missing only car I had paid for valet parking and had something valuable in my car and when I got my car back it was gone .

Shower needs deep cleaning specially tiled joints. There are black stains. Room was a bit dusty but okay for few hours that we stayed to rest

Location Great

friendly Staff great Breakfast

Perfect

My stay was wondering. The staff was excellent. My room and the bathroom was clean. I really enjoyed my stay. Just needed a few more towels.

Everything about our stay highlighted the hotel's commitment to excellence. The engagement of the staff, the cleanliness, service, food service, hospitality, with a property that embodies relaxing comfort and beauty.

Don't let the pictures fool you. This hotel isn't that nice. The air in my room didn't work. I called and asked for another or a fan, or anything. I got nothing. It was 80 degrees in my by 6 am. It also cost $23 dollars to park there, which isn't mentioned. The breakfast bar is $22 a person it's not included. They nickel and dime you on everything. The room may look nice in pictures but expect to spend an additional $60 to stay there. List all your fees!

Room was clean, beds were comfortable

Don't expect the front desk to do anything that isn't already in the computer. Anything that requires extra work will be met with inaction.

A mall is attached to the hotel. I didn't get the room that I asked for way in advance. I was assigned a room that I clearly expressed that I did not want. When I informed them of my request, I was told that they did have it available. I guess they wanted to put someone else there. I tried to not get upset right at the start of our vacation. We went to the room and at bedtime there was a loud machine running, disturbing our sleep. I asked for a room like I had requested at booking. By this time the room that I requested was already booked. We moved to another room, it was better but not what I requested. After all, we enjoyed our stay but should not have been jerked around. The room that I requested was available for us at the time of check in. We were just not assigned to it. I just didn't have the energy for the back and forth.

Check-in was a breeze and the breakfast offered a variety of healthy options like chicken sausage.

Great stay! Very polite!