Hampton Inn Blue Ash/Cincinnati

The breakfast was a great amenity to have. The room was very spacious and clean. We really enjoyed our stay.

Location and staff. We made a reservation a couple weeks in advance. When we arrived at approximately 630 pm we were told that our room was no longer available because Hampton had over sold the rooms. We explained that we had a confirmation to which the employee stated he could see we had booked a room with 2 queen beds but it just sold. After several minutes he said there was a room available with a king bed however we were with our children which made the stay absolutely uncomfortable.

Breakfast was great. For a Hampton Inn, I was a little disappointed with the room. It had a musty smell, the tub didn’t drain well, and the bed was uncomfortable. Plus, the ice machines didn’t work.

Superb

Gym They didn’t clean room or change towels when asked

The staff was very friendly and addressed our needs in a timely manner. Breakfast was good and the eating area was spacious and pleasant. The hotel was quiet. We did not hear doors slamming or people walking above.

Exceptional

Breakfast was great and the location to our events was wonderful. At this time they have ripped me off for money and they will not rectify. They say I never stayed there and they over charged my stay. Also no hot water for the shower and there answer was another room. At this point we are tired and wore out.

Room was clean. Did not have enough wash cloths or bedding for the pull out couch. Pool was nice but had to ask for towels as they were not stocked. Breakfast the first morning was very good and well stocked. The next morning they had almost nothing that was offered the first morning. Very disappointing. Staff was helpful and nice.

Location Pool loooked dirty- while he couldn’t find reservation and I was on phone with booking.com he kept asking me to go far away from desk (1 was only person in lobby) 2 hours later I ended up calling the travel insurance and initiated claim. There was a shift change and Jordyn came on desk duty and I just booked a room for night. Pool looked dirty so I went to bed

Everything Carpet in rooms could be swept better

The rooms were clean. The pool was cold, so collectively guest didn't use it. The gym was good. Breakfast could've been better; we ate out. Overall, I would stay again.

The hotel was a really nice location. Had a really nice room The pool was very cold and when I asked the staff about it they just said the maintenance guy wasn't in on the weekend and didn't offer any type of a solution

The rooms were pretty clean, the bathroom Was exceptionally clean except the tub, it has some molding around the edges. Also the carpet had stains. Other than that it was pretty decent. Carpet had stains and mold around the tub.

The hallways had a strong urine smell that was very unpleasant. The couch in the room was filthy and there were stains all over the carpet

My room looked just like the picture it was very comfortable and quiet. Only problem my light in the bathroom over the sink started fluttering and never came back on. It was very dim in the bathroom after that but other than that it was perfect

The fridge didnt work and the only person who could swap it out didnt work on weekends.

The staff was wonderful, the room was great.

Superb

The staff resolved a glitch in the reservation: their system showed a reservation of one room for two nights, while Expedia clearly showed a reservation for 2 rooms 2 nights. Consequently, we there was a delay in the check in process. I am not sure about who caused the setback, is it Expedia or Hampton. I wouldn’t frown about this glitch since it was handled and resolved professionally.