Hilton Garden Inn Boca del Rio Veracruz

Un lugar excelente para quedarse en la mejor zona de Veracruz y Boca del Rio, con una vista excelente y una playa tranquila y limpia. Recomendable para visitar en familia. El personal es amable y servicial. Cercano a puntos de interés, restaurantes, plazas, otras playas, etc.

Location Bad service the door not open,and not let you go inside the room before 3pm is to late, after you travel long Way,I not recommend

everything was up to par. nice pool. nice beach access. professional helpful staff. Being able to use English was huge bonus. some staff knew English. The shower. couldn't seem to get much hot water. nobody likes a cold shower.

Location Terrible communication with desk staff. No refrigerator in room as advertised.

Great breakfast ! The outlet to connect the Coffee maker did not work

Acces to the beach It was dusty, no frigobar in my room, they left the hole empty, no toiletries, the bell boy disappeared when needed

Water not always present as well also hot water not so warm. Air conditionating not working in the common area. Many noise from room air conditioning machine

Location and view are great. The room was filthy, with no amenities except for shampoo and conditioner (website advertised coffee machine, which was never brought to us), no iron, filthy short-circuited hair dryer, there was a towel under the AC to prevent leakage, the AC was super noisy, the desk chair and the window blinds were filthy as well. Restaurant service was poor as well. The grass surrounding the pool was in very poor shape, the bathrooms in the swimming area smelled really bad, and there was only one employee to provide service in that area. Room cleaning was very poor.

Location Room Service & house keeping. Room is big but not good ones

Location Good choice for vegetarians

I like the outside, very elegant. The location close to the beach. Where to start. Reception was good. When arrived to the room, there was a puddle of water by the ac. Maintenance came and cleaned it up. Took a shower, towels were ripped and old. Not a Hilton standard on my opinion and for the price paid. Shower drain was not draining correctly and water was staying like a big puddle. Next morning , my daughter took a long shower and the whole room flooded. Called reception and they sent the cleaning lady, poor girl was taking forever to clean the room. We could not change clothes or walk confortable on that room. I called reception again to tell that the amount of water was a lot and needed help to assist my 84 years old mother in law , we didn’t want her to fall, or help with the luggage because it was flooded. Well, nobody came and we walked away by themselves.. no apology whatsoever, just “ we will close that room for maintenance,it has many problems “ Definitely, not a Hilton experience.

I was expecting a Hilton experience. I liked the outside and lobby. The spa was wonderful as well Where to start. I arrived and there was a puddle of water by the ac . Maintenance came and cleaned it up. When I took a shower , I noticed that the water was staying and not going through the drain as it should. Towels were old, you could see holes and rips. I did not expect this on a Hilton hotel. In the morning when my daughter took a long shower, we did noticed until the complete room was flooded because the drain did not work properly. It was very uncomfortable and dangerous. I called the lobby and they sent the maintenance girl, poor girl by herself was taking forever to take the water out. I asked the lobby to send somebody to help because my mother in a 84 years old lady could fall. Nobody was sent and we have to keep on walking on a flooded floor. No apologies, just “ we will close that room today for maintenance “

Clean and modern

I made a reservation in Concur directly, the price was shown was without taxes. At my arrival I was noticed of a higher night rate due to taxes were included. I would be better if the rate shown at CONCUR appears from the beginning with complete taxes.

Excelent Need more clean the ocean window every Day for watch the sea

Location The rooms are small and dark at night. The window is very small and foggy.

Location and that’s all A/C is super smelly, noisy and it was in a very bad shape so it didn’t work properly Maintenance people decided to start painting occupied floors so the smell was extremely heavy I arrived at 2 pm and I was told that they didn’t have rooms ready until 3 pm (check in time) when they realized that I was hilton diamond miraculously a room appeared! For me that is disgusting. Never again

This is my second time we stay here and we will definitely be back ! Friendly environment and nice staff! There breakfast is so delicious.

No complaints.

All of the workers were very kind and helpful and respectful Everything was amazing nothing bad at this hotel