Holiday Inn Express Cleveland Airport - Brookpark by IHG

Breakfast was ok. We had a bad experience with tidying the room. We left for the day and the room hadn’t been tidied up. I brought this up to the front desk and they said we had refused the service which was an absolute lie. Since staff had already left, the best they could offer was to give us clean towels which we had to go down for. No apologies, nothing. We will not be back

Rish at the checkin desk was extremely helpful and polite. The layout of the room was quite nice with plenty of storage and built in nightlights.

The staff were very helpful, friendly and available. The beds are soooooo comfortable!

Excellent staff, comfortable bed, clean room, what more can a person want? I'll tell you the only exception I take, the TV is not a smart TV, so casting from your phone is out of the question. That's the only thing that falls short of excellent about my stay.

The facility was clean, and the staff was kind. It was also quiet and easy to get to sleep. Tasty coffee. DIDN'T LIKE- I booked through a third party and wanted to use the free shuttle, but it's only available by booking through the hotel. The price to stay one night was $180.00. If I stay one night and leave my car in their parking lot for 7 days is $400.95. I will not be returning.

The property was in a good location, clean and breakfast was good. Our room, 123 had 2 queen beds. The first bed which my grandaughter and I shared definitely had issues. I felt like I was falling off the bed. Also no enforcement of quiet time as kids are running down the hall screaming at almost midnight. I was woken up the 2nd night to a man screaming and hollering. Define didn’t peek out the door. Only our third night was quiet to sleep. Next trip won’t stay here.

Room wasn't the cleanest

Check in was slow. Employee was not helpful and couldn’t be bothered. The next day other employee wasn’t helpful either. Water out of ice maker was awful, and when asked about bottles of water, also rude. House cleaners were lovely.

Everything Close to airport Super clean Close by restaurants Unexpectedly great breakfast Welcoming staff Super fast check in and out Great shuttle bus to airport with very helpful and friendly driver Although we went their after flight cancellations that made us really ipset, this hotel soothened our pains and was a true surprise Non

Clean, friendly staff, near the airport and provides shuttle service. Our room was on the 1st floor. A Motorhome was parked outside our window with their generator running all night. Very noisy.

The reason I booked this hotel was due to its proximity to the airport and having a shuttle. They stated when I called you just needed to let them know when you needed to leave for the airport; upon arrival, the person at the desk said it ran every hour and on the day of leaving, there was only woman person (the manager) who drove the shuttle and couldn’t leave the desk for hours. This in my opinion was a bait and switch.

Food could of been better

Pleasant

I get the amenities (big bottles of lotion , etc. but would appreciate them being lower on the wall & in a more convenient location. The employees at this hotel were so helpful & pleasant. We arrived late & tired due to flight delays & Sandy was so nice when I called for the airport shuttle, which was there as soon as I walked outside.

Clean room and great staffed.

Wish they had tooth paste and mouth wash

Great service

Exceeded our expectations for an overnight stay. Immaculately clean room, great breakfast with lots of options. Only hiccup was they strictly adhere to check-in time, we arrived early and had to wait, but free coffee was available so it was no big deal!

Excellent hot breakfast

Good place to stay