Extended Stay America Suites Cleveland Brooklyn

Only stayed here one night and it was okay-ish. I stayed in a non-smoking room and I’m pretty sure the entire floor was non-smoking however I could smell cigarettes throughout the hallway and it also traveled in my room. If I had to stay another night I probably will book another hotel.

Clean room, great parking,staff was friendly. Spacious room.

Place was dirty.

It was a clean room that met expectations, had a hot shower and average hotel bed/bedding. Didnt see a single bug so thats honestly the biggest thing they could have done right for me. For the price, I would definitely stay again. Really, for the location and price, I cant consciously make a single complaint. Its not a 5 star hotel and doesnt try to be, but a clean place to sleep for a reasonable price is what I was looking for and they checked all the right boxes.

Seemed to be a lot of random scavengers and illicit activities that would happen in the parking lot. People who weren't staying there living out of their vehicle.

Perhaps a bit more pillows and towels. Outside that just needs little update like new carpet maybe new paint. Could use mild air freshening. But overall, certainly not a bad stay. Everything went well.

We reserved 2 rooms for 3 nights. The rooms were close enough together as requested. We rented 2 rooms one room was nice the other was not, it looked and smelled like someone had been smoking and living in there. tThey did give us another room but the ceiling was peeling and the bed cover had dirt on it. They gave us a "clean" bed cover but it also looked like it had dried up residue from who knows. We requested to cancel the next 2 nights of our stay. They didn't even argue.

Yeah, I paid for room online, then found out upon leaving next morning that the hotel personnel charged me again for the room and would not credit my account.

I have the worst experience with the front desk worker I guess her name is Nikki

good stay one night for the money value

We had a problem with our reservation but they fixed it, gave us an upgrade

didnt do breakfast.Location was near everywhere we neededto be.Stores and restaurants very accessible. reciner chair was difficult to operate.

Absolutely nothing about this place we like. Rude front desk staff. Loud noise all night long from upstairs and left right.absolutely nightmare.

I had to wait for my room

Location and value

I had my reservation cancelled by 9PM, by phone when I was on my way to the hotel, even after I sent a message by 6PM requesting the check in to be between 10 and 11PM and it was accepted. The same happened to three of my friends: when they showed up for check-in they were informed that the reservation was cancelled. They had kids with them!

The only good thing was the location to Progressive Field. Upon checking in the girl with tattoos down both arms(don’t have a problem with that, just don’t know her name), but she says ‘double rooms are sold out so you’ll have to take 2 single rooms next to each other’. I asked her how that could be possible when my reservation says I have a double room? She was very rude and wouldn’t acknowledge the question and just repeated that the double rooms are sold out. I stayed with my daughter and my husband stayed with our son; but ridiculous since that’s not what our reservation says. The refrigerator was dirty and has stains all over it, the lamp shades are all stained on the inside, the air conditioner just blew out regular air no matter how cold you put the temperature to and the bathroom has only a fan/light combo, which is more of just an annoyance. The first morning when we came down for breakfast was the final straw for this place; it literally advertises ‘free breakfast provided’ ..purposely misleading the public is wrong. Their breakfast bar was a joke and even the guy working the desk that morning laughed when we asked where the breakfast was….it was literally a small table at the entrance of the hotel that had granola bars and processed muffins in a bag; he told us if we wanted a real breakfast that there was a Cracker Barrel across the road.

The grab and go breakfast. Not much shouldn't advertise breakfast.

Got there and they canceled my room because someone else decided to stay

It is in a good localization with a good Starbucks close- but I’ll never stay in this place again! It is sooooooo disgusting! Smells horrible! Everything is tooo old - the carpets on the hall smell horrible! The pillows, the bad - EVERYTHING! The should shoot down this place and remodeling- I really don’t know how it is open! I’ve been in hotels around the country - in small cities- and this is just not acceptable!