The Buena Park Grand Hotel & Suites

Needs updating. No TV in living room, shower was Luke warm at best but property looked nice

Biggest negative is the lack of hot water. Had to move to another room. Whoever installed the handle to adjust was not experienced. One had to turn it on slightly, as if in a normal way turning the handle all the way would result in hotter water. The opposite for many of the rooms, with complaints from others. The pool was green until after the weekend when they finally shocked and cleaned. Way too much bacteria in the jacuzzi even after the shock treatment. Coffee was stale in the early morning, needing to be made fresh or made in smaller batches. Inconsistent service with TV connection

The privacy shutters on the door were all broken, half of the light switches didn't work. When we went to the front desk they moved us to another room. Neither had a courtyard view, room wasn't clean, the fridge didn't work, no ice or vending machines were available, the room/gate key stopped working, and the elevator stopped working right as is opened up for me. I thought I was getting a ground floor room by the pool and that didn't happen. The front desk people at check in said they had none available because they were being renovated but the manager the next day said that was a lie. Awful place to stay.

Only thing that truly saved this hotel was the plenty of parking and walking distance to Knott’s Berry Farm.

Close to Knotts, decent Hotel,

The hotel had mold on the pull out bed and a weird smell. The hotel needs a lot of work.

Good place to rest after a long day at knott's with the family

Room cleanliness was not up to expectations

Great location, comfortable , had good AC Bathtub was dirty or stained . Elevator needed a refresh, was pretty beat up inside

Location Rooms no hot water no breakfast as promised when I booked

Rooms are very outdated and smell like mold/smoke. Staff was very helpful and polite. Pool was fun for the kids enough lounge chair for everyone and pretty chill. Hotel is big has much potential and walking distance to a lot!

How close is to the shows It was outage and dirty

The main problem is the ac didn't work. It was 85 degrees in the room most of the stay. It only went down to 81, because it rained in the night. A repair man came. He said he was going to look on the roof and return. He never came back. I went to the front desk again, someone came and said they couldn't do anything because the repair man was gone.

Bad

Low end, a bunch of gangster dudes carrying their cases of beer back to their rooms, did not feel safe or clean.

Clean & Helpful Staff

It was perfect for our trip to visit family we used the pool cause it was such a hot day and our family doesn’t have a pool at they place the AC in the room was ice cold room was clean fridge works great for all the leftovers from all the great restaurants around

The first room I was assigned had a smoke detector chirping continuously because of a dead battery. That should have been addressed before the room was ever assigned to a guest. I was moved to a second room, only to find the thermostat didn’t work, making it impossible to control the temperature. I was exhausted and unwilling to move for a third time. The second room also had a defective door lock. I was only able to secure the room using the upper security latch, which is a serious safety concern. Housekeeping was equally unacceptable. My bed wasn’t made, my towels weren’t replaced, and the room wasn’t serviced. Oddly, the only thing that changed was the bar of soap. I know this because I opened the wrapper that morning and left it on the sink. When I returned, the wrapper was gone and a new bar of soap had been placed there. Even more concerning, someone clearly entered my room while I was away, yet virtually no housekeeping was performed. That raises serious questions about both security and management. This hotel failed on the basics: maintenance, cleanliness, safety, and service. I expected far better for the price and cannot recommend staying here.

First room we checked into had multiple roaches after notifying front desk. They switched it over to a different room which also had roaches all the rooms are very dirty, growing mold in showers rust on floors and bathroom. Definitely not a 3 star hotel

That it is close to knotts berry farm There were roaches, the water faucet didn’t turn off