Hilton Garden Inn Burlington Downtown

Great location but front desk staffing was minimal at best. Waited

Hilton had no record of my reservation, it was after midnight (3 hour delay on AMTRAK) clerk just kept saying we don't have your reservation, I shared all my Expedia data with no luck or interest. I asked if he had rooms, yes $519/night, took it and spent over an hour working with Expedia app as they called hotel a few times with no luck. Expedia reimbursed me 100% for the 2 nights, never a word from Hotel staff or Hilton. I am curious what went wrong. Not looking forward to calling every hotel to confirm status as I travel often using Expedia.

The staff were amazing, the room big and comfortable. Highly recommend:)

We had a diaplintjng

This is a great location in Burlington with easy pedestrian access to downtown shops, dining, bars. They have 8 EV chargers which was great for us! Very accessible

property is at a great location. walkable to restaurants and shops. Staff are aways friendly.

It has a beautiful lobby and it’s in a great location. The staff was friendly. The only drawback was that the in-room bathroom was not well maintained. The faucet handles were loose, the drain had no cover, and the shower had mold.

The rooms were clean and the staff was great. Good location for everything.

Shower/bath tub drainage in room 222 was very slow. It seemed that the cleaning service was stingy with providing us enough towels.

Personnel très gentil et professionnel. Chambre spacieuse, literie confortable. Seul point négatif, le bruit particulièrement fort de la ventilation et le fait que les chambres ne sont pas insonorisées. Nous avions le bruit du téléviseur de la chambre voisine à 6h le matin.

Stayed for three nights the room was not cleaned a single night. Needed to use the front desk several times and was typically greeted by a sign that says “we will be back momentarily” and momentarily usually meant 15 to 20 minutes. The hotel was very clean and cheery the public areas and its very convenient to downtown Burlington, but the operations, i.e. front desk and housekeeping, seem to need a little work.

Bar tender gave me a double Makerrs Mark without me asking for it

Location was great - could walk everywhere! Shuttle to/ from airport was helpful. Beds were cozy!

Incredible hospitality throughout our stay! We were greeted by Sarah, who immediately made us feel welcomed like old friends coming for a stay. Through out our evenings Dean was thoughtful and incredibly helpful. The valet staff was friendly and professional and the breakfast buffet and service was lovely! Our only slight snag was a view of a brick wall out the window and some loud compressors outside but the room was clean and lovely. And honestly, when both the waterfront and Church street are steps away, who cares about the hotel views!

Nice staff well equipped gym Perfect for a quick stay

Front desk and valet staff were very friendly and helpful. Room and hotel are big and clean. Location is super. I had booked bed and breakfast. When I arrived for breakfast I told staff my room number (I wasnt asked for it) and was asked to take a seat. When I was finishing up, I was handed a bill. I explained booking included breakfast and showed them my booking on the app. I was told that reception should have given me a breakfast voucher on arrival, so they advised me to return to reception to collect voucher. My back was up immediately. I told them it is the hotels problem. Not mine. If they want a voucher they can go to reception to get it. There was a bit of a stand-off for a few minutes and they backed down and went to reception to sort. Again, another example of bad training and a lack of sense. BTW, the food was the best breakfast on our roadtrip.

We were there 3 nights and they never cleaned our room. We had to ask for new towels.

This hotel is in a great location in downtown Burlington with easy, walkable access to fun areas. We were there on the Fourth of July and got to see the firework display which was within walking distance.

It was an amazing place to stay right in the heart of Burlington. Amenities were excellent. Thank you for a wonderful stay.

Excellent breakfast. Easy access to Farmer’s Market and Church St Marketplace.