The Pyramid Cancun By Oasis - All Inclusive

The staff was great. Some of the food wasn’t good

Nothing

However, there were several disappointing issues. The resort had power outages on two consecutive days, including during check-out. The Wi-Fi was extremely poor outside the rooms, and the restaurant service was generally unfriendly. During our last two days, an outside promotional event took over several adults-only pools, preventing hotel guests from using facilities we had paid for. Overall, it’s a beautiful resort with great potential, but these issues explain why its rating is lower than expected.

Me hospedé tres noches en el Pyramid Cancun y ha sido, sin duda, una de las mejores experiencias de mi vida. El concepto todo incluido superó por completo mis expectativas. Hay una gran variedad de restaurantes, todos con excelente comida, varias albercas enormes y muy bien cuidadas, y unas instalaciones espectaculares. La habitación era amplia, muy limpia y cómoda. Todo estaba impecable y el servicio fue excelente durante toda mi estancia. Además, cuentan con una aplicación excelente que hace la estancia mucho más fácil. Desde ella puedes encontrar toda la información que necesitas, consultar los restaurantes, horarios, actividades y muchos otros servicios, lo que hace que disfrutar del hotel sea aún más cómodo. Sinceramente, no entiendo las críticas negativas que leí antes de hacer mi reserva. Mi experiencia fue completamente diferente: la comida fue deliciosa, las instalaciones estuvieron perfectas y disfruté cada momento de mis vacaciones. Sin duda volvería a hospedarme aquí y lo recomiendo a cualquiera que quiera disfrutar de unas vacaciones inolvidables en Cancún.

Every one was very nice, great location. Lots of bars and restaurants. The cigar bar was the best part. Bar tender was knowledgeable and great service. Nat was another great bartender at the Pyramid. Food was OK not the worst not the best. You had to just figure what restaurants were good.

The outside area was nice. Staff was nice and tried to be helpful Outside bathrooms were extremely dirty, one even had stool on the walls. Some walking areas smelled like urine. We didn’t know we had to make reservations for the nice restaurants. They said reservation time ended at 3pm but check in was at 4 so how were we supposed to reserve. The walk was very long from the lobby to the room, it was hard walk so much with all the luggage. Food was decent

The beach Staff were terrible and was the property was old and dirty. Also the food was my top 3 worst experiences

They ask to much for the dress code and the restaurants it doesn’t have a decent air conditioner,besides we are on summer how we suppose to dress if is to hot,it was ridiculous AC on the restaurant doesn’t work and dress code is to exaggerate

The resort was very beautiful and convenient in every way. The staff were polite and very accommodating as well. NA

The property can use remodeling

This resort is an absolute gem! The location is so beautiful and views are amazing. The rooms are in great condition and always clean. The pools were clean and maintenance worked hard daily on the landscaping and overall cleanliness of the resort. The restaurant and food offered high quality meals with incredible taste. The buffets were spacious and the loby itself had an amazing feel while also offering small coffee shops and stores. This resort has an opportunity to be one of the best around. While our stay at the resort was beautiful and memorable overall, there were several situations that left us disappointed and made us question the level of customer service and value offered. One issue occurred when we arrived for our reserved beach bed cabana. Although the restaurant area where the beds were located was technically closed, we already had a valid reservation and access to the area. When I approached the front desk for assistance, the employee gave me an uncomfortable look, picked up a “Closed” sign, and slammed it onto the desk instead of calmly explaining the situation. After standing there for several minutes while she spoke with a colleague, she finally assisted us, but never apologized for her behavior. The interaction felt unprofessional and made it seem like staff behavior is not being properly addressed or held accountable. Another frustrating experience happened at one of the restaurants included in the all-inclusive package. The restaurant normally required reservations, but we decided to stop by and ask if there happened to be any availability. Since there were empty tables, we were seated for dinner. However, the manager informed us that because we did not have a reservation, we would be required to purchase either a bottle of wine or a lobster dinner in order to dine there. Considering the restaurant was already part of the all-inclusive package, this felt unreasonable and unnecessary. Additionally, beach chairs and umbrellas were not included and required extra payment. Overall, the resort seemed heavily designed around additional upcharges for access to certain beach clubs, seating areas, and amenities. For a resort at this price point, many of these features should already be included rather than constantly encouraging guests to spend more money during their stay. Despite these issues, we still had a lovely vacation and made great memories.

Lovely staff and luxurious facilities and great food N/A

No

We loved the staff. Everyone was so welcoming, accommodating and helpful. The location was amazing. We could sit in the pool while watching the ocean waves. Best of both worlds and we felt like we were in paradise! The only thing we would say is the elevator at times took a little bit because there is only 1 running. But it was a very minimal inconvenience in the whole picture.

Some food Bad access to the beach rooms. They have a judge bride so the guess need to push and pull their suitcases and the personal don’t help you. The personal was so rude. The lady’s at the tours counter argued with me about how I reserved my tours. When you ask about place to eat or places to located at the resort nobody knows about it. No manners at all. I never come back again at that place . If you don’t want to buy their clubs vacations packages they was rude. And they said depends your bad color is the way they treat you is you have a blue or black band your treatment is not good

There are some areas of the hotel that need maintenance, for example, parts of the flooring near the pool.

The location and the room Food and facilities

Everything, we love this resort and can’t wait to come back. Nothing

Location and the beach Diagonal rules like charging a fee if you did not show up for dinner reservation.

LONG LINE AT THE RESTAURANTS.