The Wings Hotels Neva Palas

Good location The room's air conditioner did not work well, and I spoke with Booking.com customer service about it; furthermore, the pillows were completely uncomfortable and did not meet the standards of a four-star hotel

I have stayed at this hotel more than 20 times over 8 years and for the first time someone personally contacted me via WhatsApp before I even arrived at the hotel and discussed my opinion and things that could be improved! I hope someone from the management will read this and try to improve some of the things. Also, when we were leaving the hotel, Esra approached us and through conversation asked us about our opinion and how things could be improved. No one has done this, not even the most prestigious hotels in the world. Guest Relations Manager Esra I would like to thank you for your time and the way you approached and tried to find out the opinion of the guests about this hotel. This is a hotel that was my first choice for coming to Istanbul until a few years ago but over time it has lost its quality. I hope that people like you can step up and take the necessary actions to restore this hotel to the quality it was a few years ago. Every praise for the reception staff and also for the guys who park the cars. The hotel has spacious rooms, good beds and pillows, and the hygiene is up to standard, and it is also in a good location for moving around Istanbul by car. The rooms are clean, as are the bedding, but unfortunately in many of the rooms there is a bad smell in the bathrooms coming from the drain. The breakfast food is in the worst condition in the last 8 years. It is not tasty, the variety has decreased and the quality is at the lowest level. The kitchen staff is not as good as before. A hotel with such a reputation urgently needs to improve the food! A few years ago we were given the option of half board when we booked and the food was really good like in an a la carte restaurant. Now there is no quality at all and the hygiene and service in the restaurant needs to be improved. I know I spent a lot of time on my review and gave a score of 9 only because of the approach of the guest relations manager, but I hope things will change and that we will not need another hotel.

Internet is very slow

We arrived around 12 p.m. and were allowed to check in early since the room was already ready, which was appreciated. Overall, it was a very poor experience. We had booked a triple room with three single beds, but instead we were given a room with one double bed and a sofa bed. The sofa bed was very uncomfortable, as it was just a convertible sofa with a noticeable fold in the middle that caused back pain. It made for a very bad night’s sleep. Regarding parking, when we arrived and unloaded our luggage, we asked where we should park the car and were told that leaving it directly in front of the hotel on the street was fine. Later, after going out to explore the city and returning around 10 p.m., there were no parking spaces available in front of the hotel anymore. We then asked reception about the parking area that was advertised as included. A staff member told us to park the car partially on the sidewalk and leave the keys with them, as they would move the car during the night. However, as this was a rental car, we were not comfortable leaving the keys with someone to move it, since we could be held responsible for any damage by the rental company, and we were not even told where the car would be moved to. In the end, we had to drive around looking for parking and left the car about 100 meters down the street, which raised concerns about theft or damage. Finally, when checking out, after handing in the key card and stating we were checking out, and after loading our luggage into the car, a staff member who barely spoke English came after us, asked us to wait, requested the card again, and asked about “mini bar, mini bar” as if trying to check whether we had consumed anything from the minibar. The communication was very unclear and unprofessional. I had to go back to the reception and tell the receptionist that I had already handed in the card and that I had not consumed anything from the minibar.

Location is excellent The reception desk just had one person and he did not really speak much English and was not able to help much - no concierge

A small bathroom

The room was a little dark, breakfast was good i was expecting exellent but was good. Rooms are dark inside. I couldnt study.

Light above the bed I could not turn off so had to try and sleep with a room lit up

Clean, quit,

Loved how close the hotel was to the Kocatepe mosque! Nice walkable streets nearby and rooms were exceptional. Kind staff, good breakfast.

Location Small rooms

The breakfast was not how I expected to be in a country like Turkey taking into account the hotel is located near city centre.

very expensive breakfast in compaired with other places and you cant choose usual one.

The door was hard to lock and would latch.

Location, breakfast staff

A very nice hotel. Central location. Great breakfast buffet, clean rooms, a selection of pillows, tea and coffee sets in the rooms. WLAN tends to disconnect quite often. The personnel (other than the reception staff) speak no English at all, but that's a common issue in Ankara.

Chek in. We arrived at 17:00 but our room still not ready for cheked in. And staff was okay about that.

The AC did not work well. Fortunately the windows opened wide, which helped. No fan in the bathroom which bothered us a bit. Some towels looked like they needed to be replaced. No major complaints; it was an enjoyable visit!

Nice hotel in good location. Helpful staff. Shower ok, but water temp could be slightly hotter.

Nice location and good rooms - comfortable bed. Breakfast was great. N/A