Hôtel Le Canberra

Location was great. Pool areas was very nice. Staff was friendly and helpful. Room was clean, spacious, great, just as expected.

Exceptional hotel. Open from all sides so you don’t get a room with a bad view. A nice pool area at the GF with a nice garden. Rooms are spacious (double and suite). And well lit. Staff are super friendly and helpful, especially Esmeralda and Alexis the “magician”. Definitely recommend it.

Location, hospitality, cleanness, very friendly people Breakfast is very basic, it’s ok though

Na

The bathroom in my room was 2 parts The shower and sink in one And the toilet seat on the other part that was very un convenient

Location only They don’t know what is meaning of a customer

Location is unbeatable, right in the middle of everything. We loved the pool area. Staff were really friendly and helpful.

Very good hotel! Everything is new! Great sheets, pillows! Minibar in the room! Amazing hairdryer and steamer in the room. Loved!

Nothing In the description said "rooms with balcony". It's absolutely misleading. No balcony, terrible room, main entrance door closed after 10pm, rude receptionist and deputy manger. When I realized that although I paid more than €400 and there was no balcony, I wanted to leave the hotel but they refused to refund. You in booking should check very carefully the information you are getting from hotels to avoid frustration and ruining of holiday by incorrect information given by the hotel. Needles to say that our holiday was ruined, instead of enjoyment we were ???

Location and atmosphere

Location was good, staff were nice and helpful.

The property was perfect and everything was excellent. Everything was very good

Exceptional

We had a wonderful stay and will definitely be booking to go back there at some point. The only disappointment was the pool wasn’t heated.

Very good hotel with a beautiful back of the hotel. Nice pool, great breakfast, a bar for drinks, private parking (35€ a day), friendly presonnel, good location. We had a good size comfortable Junior suite. We would definately stay here again.

Everything and the room was big, big bathroom too

Roomas are very quiet and personnel is very nice and helpfull

Exceptional

Rooms are nice and bright and our room had a nice view overlooking the pool with a step out balcony. Good location and easy walking distance to the sea front. Nice turndown service The main issue with our stay was the fact that the hotel accidentally charged my card twice before arrival (taking the full amount, when this should have only been taken once as part of pre-approval checks) and then despite acknowledging this was their mistake, insisted that I then pay the full amount again on arrival meaning at this point I had paid over €600. Luckily I had my Amex to pay the second payment otherwise I would have been out of pocket hundreds of pounds. The hotel confirmed on multiple occasions when asked that the original 2 payments had been cancelled and reverted. This was not the case as I have only now (4 weeks later) received the money back in my account. I also confirmed this with my bank who informed me that the merchant had not reverted the payments and instead had just not collected them, meaning they stayed as pending and were automatically reverted by my bank, rather than the hotel. I have travelled all over the world and expect to, but I have never had an issue like this. Of course, I have paid security deposits in the past but not twice due to fault of the hotel and then had to wait a further 4 weeks to receive this back, with no other forms of compensation expect for a simply apology and assurances that the payment had been reverted, when in fact it hadn’t. I’m not sure what would have happened if I didn’t have another card on hand. I stayed at this hotel previously when it first opened and had a much more pleasant experience. Bathroom maintenance should also be improved as the shower door in our room did not close meaning the floor became soaked and this is clearly a recurring issue as the paint bubbled and pealed due to the excess water next to the bath. Due to the poor mishandling of payments, I won’t be returning to this hotel on my next stay in Cannes.

Lovely hotel with nice staff. Big and clean room. Cute garden area with small heated pool was great. Location is amazing!!