Staybridge Suites Carlsbad by IHG

Unexpected find. We travel with...

Room is clean. And AC was nice and cold. Great size room for the value. Great location close to food spots and shopping center.

I have been coming here for years and I was deeply saddened how they prioritize this property for dog owners. The whole facility smelled like dogs.

great

Great for families.

Nothing A lot of everything

I was recommended & it was a great stay and staff.

2. The breakfast area is also hot and humid with no A/C or airflow. 3. Same issue in the lobby and the common area. 4. There has been only one working elevator since we have been here, with no sign of the other one being repaired. No A/C. 5. There usually is a long wait for the one working elevator.No information on if or when the broken elevator would be working. There was no information about when the broken elevator would be working. 6. The heat and humidity in the one working elevator is stifling. 7. We were told that parts to repair A/C were coming from China, and would take two weeks to arrive. 8. I find it impossible to believe that there is only one A/C unit to cool three floors of hallway, all the common areas, and the lobby. 9. Unable to use any of the common areas due to no A/C. 10. To make matters worse, on the seventh day of our eight day stay at this Staybridge, our room became infested with swarms of ants. We did not stay for day eight! 11. Extremely disappointed and expected better. Paid a high price for a horrible stay.

Checked it would check out that morning totally not acknowledging our issue. I don’t think I would stay here again.

Good

Their beds were comfortable and rooms are spacious. My family enjoyed the many amenities; social hour, pool, gym and guest laundry. Access in and out was very easy and close to many things. We also used the fire pit to make s'mores. We've stayed here before and our kids loved it the first time so we decided to make this our choice any time we come down to Carlsbad. Some of the breakfast items were cold some mornings (sausage or potatoes) had to reheat our food a few times. (We stayed a week). The cost was also a lot more than even an Airbnb with more beds. But my kids loved it here from previous visits, so we went with what was familiar to them.

Very clean and friendly staff. We didn't like that we hadn't started here. We booked the Rancho Garden Home for 2 nights and it was such a dump, we had to run from that place to get here. Wish we would have started here!

The location Staff

Nice place to stay

Exceptional

Breakfast menu was very limited

It was very comfortable staying. Also I liked the hotel was connected to Holiday Inn. Breakfast menu was very limited

Everything was beyond my expectations!!!

The staff were slow to respond and constantly passed responsibility to one another instead of solving problems. The iron in our room was broken. We called Room Service several times—either no one answered the phone, or we were told someone would bring a replacement “right away.” We never received one before we checked out. To make matters worse, I accidentally left a bag of clothes in the room after checking out. The next day, I called the hotel twice, and each time I was told they were waiting to hear back from Housekeeping. I only had 30 minutes before leaving the city, so I drove back to the hotel myself. After I asked the front desk to check, they retrieved my bag in less than two minutes. It was frustrating to realize that such a simple request could have been resolved immediately if someone had been willing to help. Overall, the service attitude and efficiency at this hotel were extremely poor. Paying over $400 per night for a level of service that felt worse than many $100 hotels was very disappointing. In addition, the bed sheets felt dusty, and both of us, who are allergic to dust mites, experienced irritated eyes throughout our stay. Unfortunately, this experience did not meet the standards expected at this price point, and we will not be returning.

We were visiting legoland so I loved how close it was to the park and other places in Carlsbad! Honestly everything was amazing , I would come back!