Palm Grass Hotel
About Palm Grass Hotel
Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Experience the wonders of Cebu with ease by utilizing the services provided at taxi.The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service and luggage storage provided by the front desk services.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. At Palm Grass Hotel, a selection of rooms can be found that showcase unique design elements such as a separate living room.For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water and mini bar.Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Each morning at Palm Grass Hotel, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.Indulge in the numerous pursuits available at Palm Grass Hotel. Treat and spoil yourself by taking a trip to massage. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room microwave
- Spa / sauna
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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A place to visit the old part of town. Rooftop bar. you have what you pay for
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the heritage dispaly the aircon not so cold
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Bed and ambiance None
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Good AC, very helpful and sweet staff The television was not working (and no guide for it)
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I want a big pool
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Room full of insects
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Nice decor, mostly clean. The shower drain was slightly clogged. We reported it but it wasn’t completely fixed.
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Good
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the room Slow water connection
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Passable
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Staff were friendly and welcoming, room was nice, clean, spacious, kitchenette was ok apart from broken fridge. 1. No hot water to take shower or bath 2. Staff did not do their job with maintenance nor provide the services I paid for 3. Fridge did not work 4. Wifi did not work in room 5. After countless requests to fix the issues in my room I was simply ignored once it got to midnight! Already exhausted and completely fed up I had no choice but to accept no hot water to bathe or cold drinks 6. Food was bad 7. Overcharged me and the booking.com 40% loyalty discount was not given was charged way over what I should have paid 8. No towels in room I had to request so I could have a cold shower with at least a towel 9. Parking was not good 10. Staff did not always answer the phone when calling countless times for room facilities to be functional 11. Only 1 pillow for a large double bed. I requested 3 more 12. Served warm drinks (beers) with no working fridge 13. I was ignored after making my booking requesting the price adjustment after an overcharge for my room. I messaged many times provided screenshots and was ignored until I arrived. I am still requesting partial refund so far it has not been given!
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the staff are very approachable.
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Very good
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Very good
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Superb
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The location! About not allowed bringing food from outside
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Ambiance of the hotel and the staff.? the place was very cozy and relaxing..the roof top bars is very nice.. a plaxe where you can relax and chat with someone special? Food service is slow.. we waited almost an hour for dinner and also for the bfast.. ? Dinner food was already cold when delivered in our room..?
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Exceptional
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