Four Points by Sheraton Charleston

There were things under our bed that weren't cleaned in both of our rooms. A little dusty. Overall a good experience.

The staff went above and beyond, excellent customer service, will always stay here when visiting Charles

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The staff were friendly and helpful. The room was clean and spacious.

The staff was amazing. There were a couple of rooms where the doors stayed open on my floor which made me a little uncomfortable. The second time I mentioned it, it was taken care of. The room was decently clean. Beware that a bottle of water at the hotel is $4. Stock up! There aren't microwaves in the room but there is 1 literally 1 in the lobby. I did gave to call down to the front on day 2 for a clean towel. Overall the hotel and parking felt very safe and the staff were phenomenal and friendly!

The staff is always friendly and welcoming, the rooms are clean and comfortable, and the location makes it easy to explore the city. Every visit has been a great experience, and I find myself looking forward to coming back. If you enjoy staying somewhere with character, history, and genuine hospitality, I would definitely recommend this hotel.

The hotel has a wonderful view of the Kanawha River. The room is spacious but does overlook the road, so you will hear cars throughout the night. The staff is friendly, and the food is good. This hotel is a good value for the money.

Great location, nice room, helpful staff

Very good and clean. Recommend it.

I would stay here again if I had to. It wasn’t bad but not the greatest.

I was satisfied with everything except it was rather warm in rooms. But, we were having a heat wave at that time.

The location is excellent. We stay in the suites and they were due for an upgrade five years ago.

Entire facility very clean

Very convenient location. Easy to walk to old town restaurants and breweries.

nothing about this hotel was satisfactory. the bed sheets and mattress paid were so old they failed to keep the sheet on the bed. pillows were lumpy. towels were scratchy. dry in bathroom was peeling, tub/shower was clogged and filled up with water around my ankles, hair in shower when we arrived, huge stains on the carpets in hallways. I could go on, but the general feel of this place was extremely dated, unkempt, and overall very uncomfortable. Even the coffee in the lobby was horrible.

Room and facility very clean. Parking convenient. Staff was very considerate - we arrived early and were given a room.

A tired hotel

All the staff were great. They were friendly and helpful without being too "overengaged". Room was clean, modern and comfortable. The restaurant-style breakfast was great--recommend the omelet. Provide parking instructions. The front parking lot is very constricted. Drove in and got stuck for a bit. All visitors should be provided clear instructions during the reservation process to park in the deck to the rear of the building and enter the hotel lobby from the parking deck elevator.

Good location, safe area, clean and spacious property, friendly staff.

The property has a nice view of the river. The room was nice and the bed was comfortable. The property did not have hot water for 24 hours while we were there. We had to take cold showers before going to a family event. Also, they have an indoor pool but it is not heated, or well maintained.