Quality Inn & Suites Charleston - Civic Center

There were unhoused folks sleeping along the sidewalk on both sides of hotel

H

Good value.

Place is a typical property...

Homeless people and poorly lit...

Poor

Parking sucks, room door was very hard to shut.

Off the bat, they had to give us a new room because someone had pulled the curtains down and they were thrown over the bed and drywall dust covered the original room. We were kept up most of the night with partying and people arguing. Breakfast was lacking — items not replaced and coffee empty. Had to track a person down to get items to eat. Area around the hotel is overrun with homeless people and you have to be careful where you walk.

You get what you pay for.

Check in & check out staff were great. Vending machines didn’t work correctly, which sucked getting back late at night. Then, get to breakfast- no plates, no coffee. I’m looking in the cabinets, trying to find plates because there was no one to help. A woman came out & was absolutely unnecessarily rude about looking for plates. As if I was going to check the cabinets & steal something. Maybe if you had plates out for a sold out night of a hotel breakfast, maybe I wouldn’t have had to look. Finally came back with plates. She comes up to me again & makes a smart aleck remark about trash that was not mine. Multiple people are wanting coffee. She grabs it, never comes back with it. We get done eating after only having milk (because that was all that was available; the juice was out of order, & she never brought back coffee.) We get done eating, still no coffee. Walk outside, & she’s talking outside w/someone in a car. No wonder we got no coffee. After paying not cheap prices for not the best hotel in the first place, you think hospitality workers, especially first thing in the morning, would not be so unpleasant, for no reason. I also work customer service & would never imagine being such a rude person to someone PAYING good money to stay the night somewhere that I worked. I was told I should’ve complained to management on the spot but figured I would just leave a review. Fine place to stay for somewhere to sleep though. Hope she has a better day, or I guess the day she deserves.

Can be cleaner for the price. Staff was good and helpful. Could have better breakfast choices

It was fine. Things in the room were broken, room had a smell.

Passable

The bed was comfortable and the room stayed cool. It advertised it had a swimming pool, but it hasn’t been in service for years. There was hair in the bathroom, gnats in the bread container at breakfast, and many of the channels on the T.V. weren’t working.

Very good

It was fantastic, To me all is well

Staff was friendly and helpful and it was nice and clean We like everything

Nice enough staff and accommodations, my only complaint is there were ants in my room.

Exceptional

How helpful that front desk was when I checked in. He was very kind and welcoming.I didnt like the parking and that they only had one ice machine working. But overall I was satisfied I would definitely stay again.