TownePlace Suites by Marriott Charlotte LoSo Airport

Average hotel that needs improvement

Ethan was great at the desk and Q the shuttle driver was fast and safe. Would stay here again if needed to without a doubt.

Everything amazing

Clean, and comfortable

The hotel & rooms were very clean. Breakfast was amazing & the staff were very helpful.

Everything was very clean, modern and very well kept. I will return to this property my next time to Charlotte.

Very nice and clean

There needs to be handicap parking near the front entrance and more ramps around the entire hotel

Yyy

Exceptional

The food was really good

Very good

This is my three time staying at this hotel. I must said those three time I stay at this hotel this is the one hotel I would stay at went I visited North Carolina charlotte.

The room setup was great for me and my son. There was a separate bedroom from the living room (which had a pull-out couch). That's ideal when you have a teenage son. Breakfast was great as well. Would definitely recommend this one!

The staff was very helpful the general manager was very nice and helpful checking me in everything was very clean the rooms were very nice like the photo showed the only thing that was wrong was the pool needed to be cleaned and the breakfast staff was amazing

Friendly staff and easy check in.

Stay at your own risk…….The property raises several security issues as there are people riding by on bikes scoping peoples belongings by the pool and seating areas. As well as being located where there are drug addict encampments all very close to the location ( at the corner across the street) My husband and sons were followed from the Circle K across the street by someone thinking they could catch a Vic. We are from NYC and don’t scare easily but I just want you to be mindful before you select this property. Additionally I inquired about shortening my stay after the first night and was met with constant resistance, lack of professionalism. I reached out to Expedia less than 24 hours after being there they were unable to contact hotel and the hotel denied to alter my booking even though the woman at the desk mentioned it would modified when they spoke to Expedia that day and could officially check me out. Expedia contacted the hotel at 3:03pm after not being able to reach them the day prior so I was denied the modification and was met with absolute unprofessional rude condescending communication from the manager who would not accept the screenshots with Expedia as evidence to modify my reservation and credit me the day.

Very clean and exactly like the pictures. I love the fridge and microwave most hotels today do not have that. Housekeeping cleaned everyday and if for some reason we didn’t need them to clean but just needed extra towels they gave it with no hesitation. Staff was extremely nice. The only thing I didn’t like and was not aware of before hand was the $10 nightly parking. Keep in mind it’s self parking so that was a bummer.

The whole experience was wonderful

The front desk was AWESOME. The only issue I had was housekeeping. We stayed 5 nights. We asked for our room to be cleaned. It was as cleaned one time. The only thing that was done was new towels and beds made. The bedding was not changed. Make up was still on the pillow case. We were not pleased.