Courtyard by Marriott Chennai

There was a not-so-good smell in the corridors on the 7th floor...i think it is from using a wet mop... your corridors desparately need ventilation to remove the musty smell !! Also rooms have a similar not-so-good smell which needs to be addressed.

Attentive staff and very nice rooms - relaxed stay

Location and staff Smelly rooms and lobby

Fantastic and responsive staff. Very attentive to your needs and requests. Great breakfast.

Good Hospitality, -

Placement of the TV was a bit awkward as we had to adjust an extra bed, which made it congested.

The staff is very friendly and helpful, the location was very near to my destination.

Location The A/c ws not.controllable made 7 calls they. Would not.rectify the same

Their hospitality is unmatched, the rooms were very clean. The staff was available at all times to help me with my requests.

Nice staff Not too clean Less continental food

I am writing to express my deep concern and disappointment regarding the unpleasant and unsafe experience we had during our recent stay at your hotel. Upon entering our room, we found the floor completely wet, which caused my fiancée to slip and fall, resulting in severe pain that lasted throughout the night. I also nearly hit the wall while trying to assist her due to the slippery floor. To make matters worse, the air conditioning in the room was not functioning properly, adding to our discomfort. We immediately informed the hotel staff about these issues and were assured that management would reach out to us with a resolution. However, despite several days passing, we have not received any call or follow-up from your team. This lack of response is unacceptable, especially given the seriousness of the incident and the safety hazards involved.

Hotel is good Staff. the staff in most areas were rude and unhelpful

Nothing as such keep up the good work team

Communication with staff, cleanliness of the room Missed the typical continental options available in other Mariott hotels. Facilities like gym need more cleanliness and better ventilation. Felt claustrophobic.

breakfast buffet experience was mediocre. staff didn’t approach us, I had to repeatedly call someone over or place my own order. cleanliness needs to be improved everywhere. gave specific feedback to hotel staff and manager about 2 issues.

The room was clean and comfortable. The hotel’s proximity to the US Consulate makes it very convenient for visa travelers. The front desk staff were polite, and the check-in/check-out process was smooth. I appreciated the availability of simple food options like dal khichdi after falling sick from the buffet food at the in-house restaurant. The food hygiene was very disappointing. On the second day, I experienced stomach issues after eating from the buffet. A few days later, my young son had food poisoning — vomiting and loose motions — after eating at the same buffet. Though the management said food samples were sent for testing, there was no clear communication or follow-up. I was offered a food discount at checkout, but it felt more like a formality than genuine concern — I declined it. Additionally, the hotel appeared understaffed. I observed the same ground-level staff working long hours every day. It felt like the hotel is relying too heavily on its location advantage near the US Consulate and has become complacent with guest experience and food safety.

Lousy breakfast with roaches running around Brown water in the sink and shower

There was nothing to like the hotel had bad sanitation , had brown water coming from the sinks and had cockroaches running around in the food area Everything , we thought we werrr staying at a Marriott but it seemed like a cheap motel

For a few days we had brown water running from the taps and shower. The water had a sewage like smell which was possibly the reason we were ill with gastrointestinal problems for 3 days. The rooms were never cleaned properly. We always had to ask for bathroom towels even though the staff knew we were 3 in a room. I paid premium price for this room. Couldn’t believe this was a Marriot. The whole experience felt like we were staying in some cheap local hotel.

Nothing The property has not refunded our money for 1 room even though we canceled it within the time frame specified by booking.com. They charged us for the rooms in advance even though no prepayment was required. Staff was very rude, facilities were terrible with dirty brown water running through the faucets. Hotel absolutely price gouged raising the prices 3x than the usual because of a mega event and did not even provide the basic customer and hospitality service expected from a Marriott. Booking.com should look into this especially the part where they charged us in advance for the entire amount when no prepayment was required and secondly for not refunding the canceled room charges, otherwise we will hold booking.com legally responsible for this issue. Hygiene was so poor that all of my family was terribly sick.