Hyatt Select Richmond/Chester

很好的环境，员工服务很热情

Breakfast was good, clean overall

It was clean and comfortable. If you want coffee in the morning better get to the breakfast bar early. The good thing is WaWa is about 200 feet away from the front door. Chinese and Mexican restaurants are about 150 feet away.

My whole floor hallway smelt like feet : you get what you pay for here even if way overpriced for a fancy motel 6

Breakfast was average but the facility is great

Convenient clean friendly staff

Good location, clean hotel, friendly staff

Room was really nice and comfortable. Great stop on a road trip for an overnight rest. Bedding nice and comfortable-room spacious and clean, bathroom nicer than other competitive brands like Hampton Inn….tile/glass, nice living room and TV—backlit lighting overall great experience….very well lit parking lot, close to convenient Wawa…Areas of opportunity: coffee and breakfast in lobby not high quality, AC unit was loud…..Overall, super happy with this hotel!

My name is Jeremy I love the new remodel new hotel but I don't like the breakfast it was not no bacon and eggs I did not know that they don't do that type of breakfast till I got to the hotel I do not like the bathroom in the hotel room I think the tub was not needed the staff is real nice the downstairs area do not stink anymore it used to stink before the remodel so the upgrade to the hotel is good I just don't like the bathroom of the hotel and I don't like that it don't have bacon and eggs for breakfast and I don't like that the pool is outside but all around grade for the hotel I give a 95% me and my wife will be back to the hotel soon I was there celebrating my birthday on for May 28th love the area that the hotel is near about a lot of Hope about a lot of things the Wawa and Taco Bell And the Cinema Cafe I love every time I looked around they was cleaning the floors and keeping the place clean I really like to clean this of the hotel that is so awesome keep up the good work everyone of the awesome cleaners of the hotel but it would be nice that y'all can have some bacon and eggs and not have the same food every time the person that we was there two nights and every time we got up for breakfast it was the same old food switch it up just a little bit for your customers Hotel visitors God bless you all to all the staff good job

Good

Exceptional

Nice place to stay, nothing overboard, but it serves the purpose nicely.

Pleasant

Renovations look nice. Price point is good for the hotel. Location is great. Place is usually clean. Breakfast is pretty ok. The gym is tiny, but efficient. Staff is usually nice enough. The staff is almost always pleasant, but they’re kind of unprofessional, overly casual, and kinda just take their time. You can tell they’re nice because they have to be, but it’s short, speak only as much as you have to, and be done with these people kind of interactions. Pleasant and fine, but definitely not genuinely friendly, helpful folks….Like a fast food drive thru experience. You always smell weed throughout the place. Several of the staff smell like it too. Staff seem to always be hanging out talking in small groups, or hanging out in the manager’s office….not usually at the desk, but they get there eventually. The manager’s office looks like a college kids dorm room and not a professional’s office. It’s the first thing you see when you come in, and the last thing you see as you walk out. You can’t miss the “chillin at home” vibe of his space. He really needs a door you can’t see through or to have his office out of the lobby.

Front desk manager Karen was fantastic. She de escalated an issue properly and effectively. It is not easy to address hotel guests who arrive after 10pm and have to inform them their room type is no longer available due to issues with the hotel. I appreciate her due diligence !

Very nice, but no phone in the room. 1 wash cloth for 2 people. They charge your card $30.00 and it takes a long time to refund it back. I haven’t received my refund yet. Don’t think I will be staying again.

The staff were very helpful and polite

The room was clean.

Staff was pleasant and very accomodating.

Noise. Too many loud cars and it was hard to sleep