Holiday Inn Express and Suites-Cincinnati NE - Red Bank Road by IHG

Breakfast was a disappointment. They had no pancakes available, due to low or no batter. Food was cold or barely warm. Breakfast offerings were not great. A huge letdown. Parking was also a challenge at night. Not enough safe parking available. 2 extremely large vehicles with tow took many spaces.

The exhaust fan in the bathroom was broken reported but the Manager again did not care! The TV remote was not working properly! in the Break fast room when we asked about the milk the stuff was rude!!

Bathroom had a broken toilet seat and a non-working mirror light. The light made it difficult to shave. We let the staff know but they said maintenance is only available 2 days per week. This is disappointing because everything else was great. We even had daily maid service which very rare for a 2 day stay.

I was very impressed of how clean and put together not only our room but the entire property. They have some bigger competition next door to them but I would choose this hotel over the other one any day! The staff was very kind the breakfast was hot and kept neatly!

location- right off the highway The staff. Nobody told us about kitchen breakfast time wifi, did not even greet us

Not sure, we had to sleep in our car. Bed Bugs everywhere Bed Bug Infestation in the room

The location was nice. It was close to what we wanted to do. The staff were very kind and helpful when we checked in. The lobby and breakfast area was huge and had plenty of seating! The breakfast was really good and had a nice selection. The room was nice and modern with many features that were helpful and convenient. N/A

The location was fine. I had a bed bug in my room and had to leave and go to another hotel.

Very good

Superb

The property was incredible very clean and the staff were very polite! N/A

Our hotel stay had both positives and negatives. The positive things were that the hotel was very clean, and the food was good. I also appreciated that they offered different hot breakfast foods during our two-day stay instead of serving the same thing every morning. Unfortunately, we had several issues during our stay. I specifically reserved a double bed room because our party included 2 adults and a 12-year-old child. The rooms were reserved back in March for our May trip, and I even called two weeks prior to confirm all 3 rooms and the number of people in our party. We reserved two suites and one double room. However, when we arrived, we were told there were no double rooms available and only a king room was left. What made the situation more frustrating was the response from staff. I was told that if I didn’t want the king room, I could stay somewhere else. Since we had a party of 11 people staying together, finding another hotel was not a realistic option. Other issues included the ice machine only working on the 3rd floor and the bathroom doors in all three rooms not locking or closing properly. Overall, the cleanliness and food were good, but the room reservation issues and customer service experience were disappointing.

It was a good location and easy to navigate Overall good experience

The positive things were that the hotel was very clean, and the food was good. I also appreciated that they offered different hot breakfast foods during our two-day stay instead of serving the same thing every morning. Unfortunately, we had several issues during our stay. I specifically reserved a double bed room because our party included 2 adults and a 12-year-old child. The rooms were reserved back in March for our May trip, and I even called two weeks prior to confirm all 3 rooms and the number of people in our party. We reserved two suites and one double room. However, when we arrived, we were told there were no double rooms available and only a king room was left. What made the situation more frustrating was the response from staff. I was told that if I didn’t want the king room, I could stay somewhere else. Since we had a party of 11 people staying together, finding another hotel was not a realistic option. Other issues included the ice machine only working on the 3rd floor and the bathroom doors in all three rooms not locking or closing properly. Overall, the cleanliness and food were good, but the room reservation issues and customer service experience were disappointing.

Pleasant

N/A N/A

Passable

Very good

My room was decent..the location was good, not super busy, near the highway.

Another great stay. Room was exceptionally clean. All staff were professional and friendly. Hotel itself is clean and quiet. Coffee is wonderful. Breakfast selection is great. Parking is plentiful and secure