Sotogrande Hotel and Resort in Cebu

I would be lying if I said I liked anything about this place. The entire experience was disappointing; it makes you wish you just spent a bit more money at any other place. 1) They shouldn't be allowed to put pictures of pools and beaches on their site if they don't have their own pools and beach-front access; that's just misinformation. You have to go to other resorts if you want to access these amenities. 2) The staff don't care, period. Our door's keycard reader stopped working on our first day because it was "low battery" according to maintenance. Instead of fixing it or transferring us to another room, they decided that the best solution was to escort us to our room every time we wanted to enter, and unlock our door themselves with a key. So every single time we wanted to enter our room, we had to talk to the front desk and have someone go upstairs with us. That's already annoying, but imagine our dismay when we arrived at 2am one night, and there was no one in the lobby at all. A guard spent an hour trying to call someone on radio, but no one answered. We waited for OVER AN HOUR, from 2-3am, before we could get into our room, because even though they said that the reception is "24/7", whoever was supposed to be on shift was obviously fast asleep. 3) The aircon was garbage and made us sweat every night, the furniture felt like it was 40 years old, and the TV was a cheap Chinese TV that refused to properly work. The staff don't care. Don't waste your time here.

Staff were friendly, the room was spacious, the view was incredible. The restaurant and location. The restaurant is not that great (the service is excellent just not the food) and you are far away from everything, quite isolated and they don’t offer a shuttle to any city centres.

The spacious room, especially the bed is so comfy, We were not expecting a bath tub, yet we do like it too. And most of all the place, it is so relaxing ,far from the noise outside. Maybe the pool, wasn't that clean when we swam and a bit smelly.

Location

Optional amenities available indoor outdoor pool, hot tub, private beach, rental jet skis, parasailing, and banana boat rides. Locations of power outlets in our room

Staff were amazing Food was not good

My 1st room had no hot water at all. My 2nd room had hot water, but the shower/tub drained very slow. Neither room wifi worked well enough to be effective for phone or television use. And lastly the place feel like the maintenance is not a priority. Areas of the property need painting and lighting was not always working outside the building.

Location off beat, transportation difficult. Food OK, not many other options. Filtered Water could be more easily available. Staff was friendly and courteous, and mostly helpful. Could have more information on local transportation and entertainment options. Could have filtered water more easily available.

Staff

Location

No smoke area near the room

Staff was polite nothing that was probably the worst hotel I have ever stayed at in my entire life. The staff was polite. The hotel looks good in the pictures but that is it. When we arrived after 3pm our room still was not ready, my mother was ill & requested a room asap. After waiting over an hour we were brought to our rooms where it took them 30min to unlock the room they had to reprogram it for 30min they even tried to manually open with the key & still wouldn’t open. After finally opening door we were let in we had to use the restroom & tried to flush & toilet was clogged. They were able to fix it after some time, but unfortunately when we tried to flush in the middle of the night it was clogged again. Housekeeping was gone for the night & the security guard came up to try to unclog with a toilet brush cleaner. We had to switch rooms at 3:00 am because we had no working toilet. After moving to our new room, The air conditioning wasn’t working properly so we woke up in a sweat. The room smelled old & moldy carpet was disgusting & mold was all over the bathroom, it was even growing in the pictures in the room. We have been coughing nonstop since we checked in probably from exposure to mold. The bathroom tub was painted over & was completely peeling off & clogging the drainage. Didn’t want to complain again because we had already switched rooms. I think our original room was locked for a reason because they had to fix the toilet. The building we also stayed in had no pool & was not directly on the beach. If you want access you need to be in the other to buildings. Food also is very overpriced & their last meal to order needs to be submitted before 8:30pm or you have to go out yourself or order something to be delivered. Overall was the worst place I have ever stayed in. You couldn’t pay me enough money to stay in this hotel again.

It needs an update and I didn't find it to be the cleanest. Stains on carpet, etc.

Very bad condition of the whole complex. Dirty bathroom, loud rooms, dirty towels, elevator doesn't work well. Bad breakfast with cold food. No beach towels available.

Customer Service- the way they handle the guest is good. Shout out to Front office ladies. keep up the good work. And to housekeeping personnel as well. None.

The location was close to the wedding reception we were attending. 1. We availed 2 rooms (rooms 306 and 307). When we checked in, only one room (307) was available at that time, we had to wait for the other room to be ready. The staff instructed that we can stay in room 307 first and they will just call us once room 306 is ready. We waited, and did not receive any call. We had to call them using our mobile phones because the phone in the room was defective. To confirm if room 306 was already ready. 2. The bath tub was slippery, there was no rubber stopper. Which was dangerous to our elderly companion. We asked for the rubber stopper but only gave us a towel. 3. With the phone in our room being defective, we had to call the front desk using our mobile phones. They only fixed it a night before our checkout. 4. The aircon remote was broken, my sister was not able to sleep on our second night there because we could not turn on the aircon. 5. The electric kettle was broken. 6. The pain on the bath tub was eroded and it clogged the drain, we had to take it out of the drain every time we take a shower. 7. We complained about the wifi, but they only said the wifi is really "unstable" and they cannot do anything about it. The wifi cannot reach room 306 and it's spotty in room 307 8. The staff were not accommodating. No greetings or welcome. And they intentionally do not make eye contact so nobody will approach the front desk. 9. They did not grant us the senior citizen discount because we booked via Booking.com and not walk in.

The location. 1. We availed 2 rooms (rooms 306 and 307). When we checked in, only one room (307) was available at that time, we had to wait for the other room to be ready. The staff instructed that we can stay in room 307 first and they will just call us once room 306 is ready. We waited, and did not receive any call. We had to call them using our mobile phones because the phone in the room was defective. To confirm if room 306 was already ready. 2. The bath tub was slippery, there was no rubber stopper. Which was dangerous to our elderly companion. We asked for the rubber stopper but only gave us a towel. 3. With the phone in our room being defective, we had to call the front desk using our mobile phones. They only fixed it a night before our checkout. 4. The aircon remote was broken, my sister was not able to sleep on our second night there because we could not turn on the aircon. 5. The electric kettle was broken. 6. The paint on the bath tub was eroded and it clogged the drain, we had to take it out of the drain every time we take a shower. 7. We complained about the wifi, but they only said the wifi is really "unstable" and they cannot do anything about it. The wifi cannot reach room 306 and it's spotty in room 307 8. The staff were not accommodating. No greetings or welcome. And they intentionally do not make eye contact so nobody will approach the front desk. 9. They did not grant us the senior citizen discount because we did not walk in.

Location was nice. Breakfast was served in room exactly on time you wanted. The staff were all knowledgeable and friendly. The bed was comfortable. Needs a lot of maintenance. The soap rack on wall in shower was loose and falling apart. The curtain easily derails. No access for handicap to the beach.

The area was nice

Fantastic pillows. Lots of hot water. Wifi was TERRIBLE. Breakfast was very disappointing Restaurant meal was very poor value - high price for mediocre food