Comfort Suites Clackamas

Rooms are clean, Beds are comfortable,

I was not impressed with this Hotel. We stayed for 5 days and the stairs were never vacuumed the entire time we were there and other areas were not vacuumed. Garbage cans were overflowing! The hotel gave false advertisement when they said they had a hot tub. There wasn’t one. The pool area was very dirty and the bathroom in the pool area looked like it hadn’t been cleaned in a very long time. It was not sanitary! The breakfast was ok but it was the same breakfast every morning. It also smelled like cigarette smoke in the hotel and our room even though ours said it was a non smoking room. Over all this was a very disappointing experience. We came expecting a hot tub and cleanliness and came away frustrated.

The hotel was not clean, I had to get my own towels, and when I went to go get shower supplies they were out of body wash.

Convenient to freeway access Dirty, room was not what the picture was

Exceptional

We booked a night here so my kids could swim in the indoor heated pool. When we checked in we were alarmed that the room was dirty (food smudged on wall with hair stuck to it). Then my 6 year old daughter tried to open the sliding closet door and it fell of the hinges and onto her. I ran and pulled it off her. She was fine so I picked up the door and moved it against the wall. At this point I'm not sure why we didn't just leave as clearly the hotel is not even safe... I think I was just so exhausted from travel. We went to try the pool and it was freezing cold, no attempt at heating or a sign that the heating was off/broken/etc. This is when we packed our bags to leave. We were there a total of about 40 minutes. I talked to the person at the front desk. She was kind but clearly didn't understand what to do. She told me we could get our money back and that we needed to contact hotels.com/expedia.com and they would call the hotel to confirm the refund. We paid $200 for this awful room and experience. So we just left and later that evening I called expedia. They called the hotel and apparently were told they would now not issue the refund. Expedia said they would escalate and get back to me within 2 or 3 days. I have not heard anything - it has been a week. I will have to try to contact them again. This hotel is seriously suffering on multiple levels. I am just completely shocked they wouldn't give me my money back after such an objectively horrible experience.

The TV kept going off, the staff found a new cable. The website said there was a hot tub. It was filled with cement. The pool was freezing, and the exercise room was filthy and the equipment, which was 2 small items, treadmill did not work. I didn't even try the other machine. It smelled with a bad odor.

Needed milk in the middle of the night and staff was able to help.

Love this place. We stay...

Love this place. We stay here once a year

Location was nice We had close to a thousand ants in our room which got all over my kids clothes we had to move rooms due to it and bag up a majority of my kids clothes

Room clean. Libby dirty, elevator dirty. Room was clean. Closet door broken. Remote didn’t work. We have stayed at this property other times in the past. Property just needs some TLC. Great location, nice staff, but needs some general maintenance care.

The Friday evening staff was absolutely amazing!!! The guy working breakfast did a great job keeping up. Super limited choices for breakfast but decent hotel food.

Air quality in the room. It smelled clean. Bedding smelled clean, fresh. Room was clean. Breakfast was way disappointing in quality compared to some others at a lesser price point. An extra blanket in the closet would have been nice and is common at many places.

Exceptional

Didn’t expect a shower chair in old bathroom with my towels sitting on it

clean, basic, no frills - no bedside clock with phone charging dock, convenient location

Pool Rust stains Terrible water pressure in the shower

Very good

Huge room! Wet comfortable bed. Close to elevator. No hangers in room. No iron in room.