Baymont by Wyndham Clute/Lake Jackson

Front desk clerk accused me of not paying my bill! She runs out to my car after I check out and has me come back into the hotel to discuss my bill!! She calls her boss and says this lady hasn’t paid her bill room number 307. She said my card was declined!!! I said I prepaid over 2 weeks ago!! told her I was in room 317. She like do u have a son??? I said no I had a daughter!! She said oh!! Wrong person. Sorry abt that. I’m like can I go??!????? I was very insulted as I repaid on Expedia. Very disappointed.

DO NOT GO HERE!!!! Place has bugs, tried to cancel but they won’t answer the phone to Expedia to confirm the discount they promised or let me cancel the next day. So I paid for a suite that has been rented out for months. Expedia didn’t do anything to help. Done with them too. Horrible experience. No money back because they don’t answer. Expedia should do better than this.

Nice clean room, just a very old property

We were removed from our room on Saturday when we returned from the beach. My daughter and husband Found a man in our room. They told me we were removed For non payment. I told her Friday night check in was not normal, didn't even get my ID or credit card thought my room was pre-paid. Was told Juanita night clerk quit. Kayla was so helpful got us another room. Found our personal items in a Bin. Our Worst experience ever. Not recommend this location. Filing complaint with Baymont corporate office.

On 07/31/2026 We were given a room at Baymont by Wyndham in Clute/Lake Jackson, TX that wasn’t ready or safe. The air conditioner was torn a part with wires exposed, the curtains were torn, toilet filthy and piles of folded sheets on the couch and the room smelled musty. We could see mold exposed from torn baseboards between the wall and the carpet. We walked right out and went to the front desk and asked for another room stating it was unsafe and filthy. We were told there were no rooms available. They said they would refund the money through Expedia and gave me a telephone number that doesn’t work. Expedia has tried calling numerous times and it goes straight to voicemail. Expedia also sent them an email twice with no reply. I have called Wyndham Resort office and they can’t contact them either. I’m still working on it with no refund!! With that kind of service and help don’t stay there!!

Horrible. Don’t rent the suite. It’s not available you find out when you get there. Then they try and stick you in a smaller, horrible rooms. Roaches!!

Room is not clean

Absolutely horrible experience. After a long day of work in Clute, Texas, I booked and prepaid for a room online because I needed a place to rest for the night. I arrived at the hotel around 8:40 p.m., completely exhausted. I provided my identification to the front desk attendant, and she looked at it multiple times before simply telling me there were no rooms available. I was shocked because I had a confirmed reservation and had already paid for it. When I asked how that was possible, she just repeated that there were no rooms. I then asked about my refund, and she said she would refund it. This left me with nowhere to stay after a long day of work, forcing me to drive all the way back home to Houston while exhausted. A confirmed, prepaid reservation should be honored, or at the very least, guests should receive a clear explanation and assistance in finding another accommodation. This was one of the worst hotel experiences I’ve ever had. I would not recommend staying here based on the way my reservation was handled.

Staff was super helpful and friendly ! The young man at the front desk is very knowledgeable and helpful!

No one around to get extra towels from Fire alarm went off at 530am Sunday morning No one in the lobby to say what was goin on We had to call 911 ourselves Roaches in bathtub area … Just not a very well kept property Very very dissatisfied…Will not stay there again

We have stayed here every year for the past 6 years. We have seen the quality of cleaning has deteriorated. From Dirty sinks floors and dirty walls upon arrival quality. May be due to the lack of help or experience housekeepers.

There was a missing smoke detector in our room, the vent cover in the bathroom was missing, there was visible damage from a leak in the room we were given. I’m not sure if the smoke detectors are missing in other rooms as well because there was an VERY STRONG odor of someone smoking pot that was in the hallway. The staff was nice and gave us items that we requested, like towels and bedding for the pull out couch.

Neither of the TVs in our room worked, and the phone in our room was inoperable. The phone in my family member’s room also didn’t work, making it impossible to contact the front desk. Their room also had roaches, which was completely unacceptable. We made multiple attempts to reach hotel management the night we checked in, including calling the after-hours number and leaving voicemails, but no one ever returned our calls. We were traveling with a sleeping toddler and had no realistic option to leave in the middle of the night, so we were forced to stay despite the conditions. To make matters worse, when I requested a refund after checkout, I was told I hadn’t reported any issues until after I left. That is simply not true. I made several documented attempts to contact the hotel during my stay, but because no one answered the phones or returned my voicemails, I was unable to speak with anyone. I understand that problems can happen, but a hotel should be clean, functional, and reachable when guests need assistance. This property failed on all three. Based on my experience, I would not stay here again or recommend it to anyone.

Staff was great but had roaches in bed and bathroom, had to get help with tv and tv went out and didn’t come back out.

Very friendly front desk staff. Clean room, comfortable bed.

It was close to the beach There was barely anyone ever working the front desk as the employee was late to work or had to be called from the upstairs room to come down to check us in, the room next to mine smelt like weed. There was barely any breakfast available besides muffins and the tiles/lamp in our room was filthy.

There was no coffee maker in room, the breakfast consisted of eggs with sausage and nothing else. The coffee in the breakfast area had no creamer available. Both the orange juice machine and pancake maker were broken or not set up to run. I was charged a deposit if 50 dollars which was supposed to be refunded but has apparently been charged to my card without cause.

Morning buffet was very disappointed

The breakfast was not very good at all. Cold. Not many options.

Their rooms have mold in them before the owner refuses to fix the roof. When we first arrived no one at front desk had to search for someone to check us in and the maintenance man tried to check us in. Changed rooms 3 different times( 1 a/c didn’t work 2n couldn’t get it open 3rd one king bed and pull out couch) . Still didn’t get the room we paid for. Thank goodness we took extra blankets and pillows because there were not for the pullout sofa. Will not be recommending Baymont to anyone.